Area Service Engineer - Karnal

Responsibility Heads Key Responsibilities/KRAs

Planning - Prepare monthly installation plans for handover of sites in coordination with sales, logistic & CX teams.
• Prepare daily planning for day to day operations in coordination with sales, CX, logistic, customer, technician and outsourced team for loading as well as unloading of

System & Processes - Follow defined SOPs for each process and upgrade them to make them user friendly and as per business requirements
• Ensure execution of activities lies within scope of Installation defined by TAT guidelines

Manpower Development - Plan and develop the skills in ground team which are inhouse as well as outsourced, e.g. Technician cum supervisor, as per roles and responsibility required by the team
• Build and maintain high morale and motivation in ground team member through better communication by periodical formal and informal meetings

Report Preparation - Prepare post material dispatch report on timely basis and subsequently update service issue of concerned territory areas.
• Maintain daily update in installation register and submit progress report with the management
• Ensure proper verification & submission of outsourced team bills to accounts

Installation - Ensure timely follow up for materials with CX and Installation head in order to adhere to commitment of service issue resolution
• Provide daily updates regarding installation and service issues status of concerned areas to installation head and complete information to Installation head in case of FIR
• Team Development of the Loading and Unloading team with the area of work and policies

Cost & Quality - Ensure proper optimize of resources like, Manpower, Money & Material and maintaining quality and EHS norms on work locations