Area Manager - Debt Management Services - The Wheels - 2W/3W

T
Tata AIA Life


Key Account Manager - Axis Bank Branch Banking
Tata AIA Life • Ahmedabad, Gujarat • via Jobaaj
Full–time
Apply directly on Jobaaj
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Job description
Role descriptionJOB DESCRIPTIONA Position OverviewPosition TitleKey Account ManagerDepartmentAxis Bank
Branch BankingLevel
BandExecutiveRole Summary
Provide support in Sales of Life Insurance business through bank customers at bank branches across assigned locationsB Organizational RelationshipsReports ToCluster ManagerSupervisesNAC Job DimensionsGeographic Area CoveredBranches
ClusterInternal Sta...
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Bajaj Finserv


Area Manager - Debt Management Services - The Wheels - 2W/3W
Bajaj Finserv • Ahmedabad, Gujarat • via LinkedIn
23 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Location Name: Ahmedabad

Job Purpose

To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Duties And Responsibilities
• Managing Collection Targets

 Ensure adherence to collection schedules.

 Attain EMI and penalty collection objectives.

 Reposition vehicles in cases of defaults.

 Close cases by securing settlement amounts.

 Explore diverse customer communication approaches for effective recovery.
• Vendor Management

 Appoint collection agencies.

 Strategize and allocate tasks to agencies.

 Conduct on-site checks to validate procedural adherence.

 Ensure prompt payment deposits by Field Officers (FOS).

 Guarantee timely payments to vendors as per the schedule.

 Conduct training sessions for agents working with vendors.
• Executing Recovery Procedures

 Initiate customer calls for debt recovery.

 Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.

 Gather customer feedback to improve the collection process.

 Conduct training sessions to enhance the team's collection skills.
• Stakeholder Management

 Conduct regular stakeholder reviews.

 Align stakeholders with the collection strategy.

 Realign case priorities based on defined deliverables and objectives.
•  
• Team Management

 Participate in recruitment process to identify right talent for various roles in the team

 Identify high potential talent and provide opportunity to groom them for future roles

 Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.

 Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.

Key Decisions / Dimensions

Following Decisions Are Taken By The Role

 Appointment of Vendors

Major Challenges

 Managing assertive customers in default

 Dealing with deliberate defaulters

 Sustaining a high team morale

Required Qualifications And Experience
• Qualifications

 Graduate in any stream
• Key skills required
•  Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
•  Experience of managing a team is required
•  Communication Skills & Stakeholder Management
•  Good knowledge and connect with legal entities
•  Leadership qualities
•  Result Oriented Mindset
•  Good team player
•  Motivation skills