Verified Job
Delivery
APS3 Tribunal Services Officer
Delivery
#56219
Remote / WFH
Administrative Review Tribunal
Job Description
Applications Close: 26/06/2026 11:45 PM
Occupation: Administration/Support Service, Customer Service/Call Centre
Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan
Work Type: Ongoing - Full Time
Looking for meaningful work that makes a real impact, while growing your career? Join the Administrative Review Tribunal, where diverse opportunities and career progression await.
We are currently recruiting multiple APS3 Tribunal Services Officers to join our team across Australia, with offices located in CBD locations in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.
These roles offer hybrid working, with some onsite days required to support operational needs and primarily available on a full-time on-going basis, however non-ongoing may also be considered.
Remuneration: The annual salary range for the position is APS3 - $ 74,158 - $76,992 p.a., plus a generous employer superannuation contribution of 15.4%.
About the opportunity
Due to internal movement and increased workload, we are looking for enthusiastic individuals who are passionate about delivering excellent customer service.
Reporting to the Team Leader, Tribunal Services Officers in the User Services section provide first point‑of‑contact support to Tribunal users. This includes managing email, mail and telephone enquiries and responding to in‑person enquiries at registry counters.
Tribunal Services Officers are also required to manage different mailboxes actioning a high volume of emails using search related tools across different case management systems.
The role also supports a high volume of daily hearings across multiple formats including in-person, virtual and via telephone. This function of the role requires moving between hearing rooms, which can be located on different floors, in a reasonable timeframe to facilitate delivery of our services as scheduled.
Hearing related duties include elements of public speaking in small group settings (3 or more) such as to announce hearings, swear in parties, and using hearing room technology in order to contact parties and record Tribunal proceedings. Further duties include being responsible for setting up and clearing the hearing rooms, for example; setting up recording equipment and ensuring the room is stocked with required items, troubleshooting technology related issues and accurately recording post hearing data in Tribunal case management systems.
About you:
To be successful you will have:
the ability to acquire and maintain a general working knowledge of the Tribunal’s functions, policies and procedures and apply this knowledge in undertaking case-related functions.
the ability to be able to provide quality service delivery to internal and external stakeholders
good verbal and written communication skills with the ability to communicate clearly to a diverse range of stakeholders
good time management and be able to plan, organise and monitor work priorities, meet deadlines and to keep and maintain accurate records
the ability to work independently, develop productive working relationships and work collaboratively in a team environment.
strong attention to detail with a focus on accuracy and thrives in an environment of continuous improvement
Eligibility
Australian Citizenship
Required to undertake an Australian Federal Police Check and a Health Assessment
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.
About the Tribunal:
The Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website.
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
Occupation: Administration/Support Service, Customer Service/Call Centre
Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan
Work Type: Ongoing - Full Time
Looking for meaningful work that makes a real impact, while growing your career? Join the Administrative Review Tribunal, where diverse opportunities and career progression await.
We are currently recruiting multiple APS3 Tribunal Services Officers to join our team across Australia, with offices located in CBD locations in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.
These roles offer hybrid working, with some onsite days required to support operational needs and primarily available on a full-time on-going basis, however non-ongoing may also be considered.
Remuneration: The annual salary range for the position is APS3 - $ 74,158 - $76,992 p.a., plus a generous employer superannuation contribution of 15.4%.
About the opportunity
Due to internal movement and increased workload, we are looking for enthusiastic individuals who are passionate about delivering excellent customer service.
Reporting to the Team Leader, Tribunal Services Officers in the User Services section provide first point‑of‑contact support to Tribunal users. This includes managing email, mail and telephone enquiries and responding to in‑person enquiries at registry counters.
Tribunal Services Officers are also required to manage different mailboxes actioning a high volume of emails using search related tools across different case management systems.
The role also supports a high volume of daily hearings across multiple formats including in-person, virtual and via telephone. This function of the role requires moving between hearing rooms, which can be located on different floors, in a reasonable timeframe to facilitate delivery of our services as scheduled.
Hearing related duties include elements of public speaking in small group settings (3 or more) such as to announce hearings, swear in parties, and using hearing room technology in order to contact parties and record Tribunal proceedings. Further duties include being responsible for setting up and clearing the hearing rooms, for example; setting up recording equipment and ensuring the room is stocked with required items, troubleshooting technology related issues and accurately recording post hearing data in Tribunal case management systems.
About you:
To be successful you will have:
the ability to acquire and maintain a general working knowledge of the Tribunal’s functions, policies and procedures and apply this knowledge in undertaking case-related functions.
the ability to be able to provide quality service delivery to internal and external stakeholders
good verbal and written communication skills with the ability to communicate clearly to a diverse range of stakeholders
good time management and be able to plan, organise and monitor work priorities, meet deadlines and to keep and maintain accurate records
the ability to work independently, develop productive working relationships and work collaboratively in a team environment.
strong attention to detail with a focus on accuracy and thrives in an environment of continuous improvement
Eligibility
Australian Citizenship
Required to undertake an Australian Federal Police Check and a Health Assessment
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.
About the Tribunal:
The Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website.
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
