Verified Job
Work from home
Applications Services Engineer
Work from home
#673344
Remote / WFH
Job Description
About This Position
Phoenix Sky Harbor International Airport, located in the nation's fifth largest city, welcomed more than 42 million passengers in 2025, making it one of the busiest airports in the country. As the largest of three airports in the Phoenix Airport System, Sky Harbor contributes over $44 billion annually to the regional economy.
The Technology Division is seeking a highly motivated Application Services Engineer to join the Business Applications and GIS team. This dynamic team collaborates across multiple technology environments, business units, and City departments, providing opportunities for professional growth and skill development. Employees also have access to ongoing technology training to enhance technical expertise.
The Application Services Engineer will maintain existing software and business systems. The applicant will be responsible for day-to-day administration, analyzing and troubleshooting Salesforce CRM, in-house developed and third-party solutions and systems. Responsibilities include managing user access, configuring workflows, maintaining data integrity, and integrating CRM with other enterprise systems to support critical airport business processes This position provides subject matter expertise in system architecture and high-level design, taking ownership of features and other aspects of the system, supporting development efforts, researching and developing new features and approaches, and proof of concept demonstrations.
Key Duties Include
• Provide day-to-day operational support, system administration, and maintenance for business applications, ensuring high availability and reliability.
• Manage Salesforce CRM platform: Administer and optimize Salesforce CRM to support critical airport business processes, including user management, security settings, workflow automation, and integration with other enterprise systems.
• Perform Quality Assurance Testing for third party and in-house developed applications.
• Troubleshoot and resolve application incidents, bugs, and performance issues.
• Collaborate with vendors and internal teams to diagnose problems and implement solutions.
• Perform application deployment, upgrades, patches, and configuration changes in line with IT and security standards.
• Write and execute SQL queries for troubleshooting, reporting, and analysis.
• Review or interpret application code to aid in troubleshooting.
• Write and maintain scripts (e.g., Windows, PowerShell) to support automation or system tasks.
• Document support activities, processes, and system configurations to ensure continuity and compliance.
• Maintain familiarity with security and compliance requirements.
• Deliver responsive and professional customer service to airport staff and stakeholders.
IDEAL CANDIDATE
• Ability to diagnose and resolve technical issues efficiently.
• Ability to create readable, clear, and detailed documentation.
• Ability to translate technical language into clear and user-friendly communication.
• Familiarity with troubleshooting issues in cloud environments like AWS, Azure, or Google Cloud.
• Proficiency in coding and scripting languages: 3 years of experience in creating, modifying, and debugging code to support application functions.
• Knowledge of database management and query languages: 3 years of demonstrated ability to troubleshoot data-related issues and write SQL queries.
SALARY
Pay Range: $74,796 to $110,510 annually.
Hiring Range: $74,796 to $100,235 annually.
Pay Range Explanation
• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Internal Only: Please understand that this is pay grade 060. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.
The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page .
Benefits
A comprehensive benefits package is offered which includes:
• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 007 Benefits
Minimum Qualifications
• Two years of experience in computer applications programming and development and systems analysis.
• Bachelor's degree in computer science, computer information systems, mathematics, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers .
• For information regarding pre-screening and driving positions, click here .
• The City job description can be found here .
Preferred Qualifications
The minimum qualifications listed above, plus:
• Experience in creating documentation.
• Experience in customer-facing technical roles.
• Experience with cloud-based services and applications.
• Experience in troubleshooting complex software applications.
• Experience with IT security standards and compliance frameworks.
• Experience with debugging code, identifying bugs, and providing fixes or workarounds.
• Experience with CRM platforms: two years of demonstrated ability to implement, customize, and maintain Salesforce CRM or similar enterprise-level systems to improve operational efficiency and customer experience.
• Professional certifications (CRM, Programming, Database, etc.), preferred.
RECRUITMENT DATES
Recruitment closes February 12, 2026. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
How To Apply
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939 . You may also fill out and submit a Reasonable Accommodation Request Form .
REFERENCE
Info Tech Analyst/Prg II, JC:09660, ID# 60533, 01/30/2026, USM, GO, Benefits:007
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Phoenix Sky Harbor International Airport, located in the nation's fifth largest city, welcomed more than 42 million passengers in 2025, making it one of the busiest airports in the country. As the largest of three airports in the Phoenix Airport System, Sky Harbor contributes over $44 billion annually to the regional economy.
The Technology Division is seeking a highly motivated Application Services Engineer to join the Business Applications and GIS team. This dynamic team collaborates across multiple technology environments, business units, and City departments, providing opportunities for professional growth and skill development. Employees also have access to ongoing technology training to enhance technical expertise.
The Application Services Engineer will maintain existing software and business systems. The applicant will be responsible for day-to-day administration, analyzing and troubleshooting Salesforce CRM, in-house developed and third-party solutions and systems. Responsibilities include managing user access, configuring workflows, maintaining data integrity, and integrating CRM with other enterprise systems to support critical airport business processes This position provides subject matter expertise in system architecture and high-level design, taking ownership of features and other aspects of the system, supporting development efforts, researching and developing new features and approaches, and proof of concept demonstrations.
Key Duties Include
• Provide day-to-day operational support, system administration, and maintenance for business applications, ensuring high availability and reliability.
• Manage Salesforce CRM platform: Administer and optimize Salesforce CRM to support critical airport business processes, including user management, security settings, workflow automation, and integration with other enterprise systems.
• Perform Quality Assurance Testing for third party and in-house developed applications.
• Troubleshoot and resolve application incidents, bugs, and performance issues.
• Collaborate with vendors and internal teams to diagnose problems and implement solutions.
• Perform application deployment, upgrades, patches, and configuration changes in line with IT and security standards.
• Write and execute SQL queries for troubleshooting, reporting, and analysis.
• Review or interpret application code to aid in troubleshooting.
• Write and maintain scripts (e.g., Windows, PowerShell) to support automation or system tasks.
• Document support activities, processes, and system configurations to ensure continuity and compliance.
• Maintain familiarity with security and compliance requirements.
• Deliver responsive and professional customer service to airport staff and stakeholders.
IDEAL CANDIDATE
• Ability to diagnose and resolve technical issues efficiently.
• Ability to create readable, clear, and detailed documentation.
• Ability to translate technical language into clear and user-friendly communication.
• Familiarity with troubleshooting issues in cloud environments like AWS, Azure, or Google Cloud.
• Proficiency in coding and scripting languages: 3 years of experience in creating, modifying, and debugging code to support application functions.
• Knowledge of database management and query languages: 3 years of demonstrated ability to troubleshoot data-related issues and write SQL queries.
SALARY
Pay Range: $74,796 to $110,510 annually.
Hiring Range: $74,796 to $100,235 annually.
Pay Range Explanation
• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Internal Only: Please understand that this is pay grade 060. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.
The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page .
Benefits
A comprehensive benefits package is offered which includes:
• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 007 Benefits
Minimum Qualifications
• Two years of experience in computer applications programming and development and systems analysis.
• Bachelor's degree in computer science, computer information systems, mathematics, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers .
• For information regarding pre-screening and driving positions, click here .
• The City job description can be found here .
Preferred Qualifications
The minimum qualifications listed above, plus:
• Experience in creating documentation.
• Experience in customer-facing technical roles.
• Experience with cloud-based services and applications.
• Experience in troubleshooting complex software applications.
• Experience with IT security standards and compliance frameworks.
• Experience with debugging code, identifying bugs, and providing fixes or workarounds.
• Experience with CRM platforms: two years of demonstrated ability to implement, customize, and maintain Salesforce CRM or similar enterprise-level systems to improve operational efficiency and customer experience.
• Professional certifications (CRM, Programming, Database, etc.), preferred.
RECRUITMENT DATES
Recruitment closes February 12, 2026. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
How To Apply
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939 . You may also fill out and submit a Reasonable Accommodation Request Form .
REFERENCE
Info Tech Analyst/Prg II, JC:09660, ID# 60533, 01/30/2026, USM, GO, Benefits:007
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
