Application Support Analyst

Thorpe & Partners is delighted to be exclusively supporting a well-established, innovative not-for-profit organisation as it continues to invest in its Technology & Data function as part of a significant digital transformation programme.

This is an opportunity to join a growing technology team supporting business-critical applications used by both internal users and external customers. Working alongside internal stakeholders and third-party technology partners, you will play a key role in maintaining application performance, resolving technical issues and driving continuous improvement.

Essential Requirements

To be considered, you must demonstrate experience in most of the following areas:

Application support within a commercial or enterprise environment
SQL (MySQL, PostgreSQL or similar) for troubleshooting and data investigation
REST APIs and system integrations
Salesforce administration or support
Microsoft Azure services (including exposure to Data Factory or similar)
Power BI or other reporting/analytics platforms
JSON and XML
Understanding of the software development lifecycle and Agile delivery
Strong troubleshooting, analytical and problem-solving skills
Experience working with third-party software vendors and internal business stakeholders
Excellent communication and customer service skills
Exposure to Salesforce Apex, HTML/CSS or application configuration would be advantageous.

Key Responsibilities

Provide technical support across a portfolio of business-critical applications.
Investigate, diagnose and resolve application issues.
Manage incidents and service requests through to resolution.
Support APIs, integrations and data flows between systems.
Work with software suppliers and development partners to resolve complex issues.
Deliver minor configuration changes and application enhancements.
Produce and maintain technical documentation and knowledge articles.
Identify recurring issues and contribute to continuous improvement initiatives.
About You

You are a technically capable Application Support Analyst who enjoys solving problems, working across multiple systems and collaborating with both technical and non-technical stakeholders. You are organised, proactive and able to manage competing priorities while maintaining excellent customer service.

Location

Hybrid working
London office with regular on-site collaboration
Flexible home working arrangement
Salary & Benefits

c. £50,000
Performance-related bonus
Generous pension
Private healthcare
Hybrid working
Excellent holiday allowance
Additional employee benefits
Eligibility

Applicants must have the unrestricted right to work in the UK at the time of application.

Unfortunately, visa sponsorship is not available for this position.

Apply

If you are looking to join an organisation investing heavily in technology, digital transformation and modern applications, we would be pleased to hear from you.

Applications are being managed confidentially by Thorpe & Partners on behalf of our client.

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Pay: £45,000.00-£50,000.00 per year

Benefits:

Company pension
Life insurance
Private medical insurance
Experience:

Application support: 3 years (preferred)
Saleforce Apex: 2 years (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: Hybrid remote in London