Verified Job
Accounting - Finance
Anyst EvntIncidntampProbMgmt
Accounting - Finance
#331352
Remote / WFH
Job Description
Role Responsibilities
• Respond to critical alerts from "Client Journey" monitoring dashboards.
• Triage reported incidents to assess actual or potential client / business impact.
• Manage incident bridges ensuring the correct resources are mobilized and that incident investigation and resolution is progressing effectively.
• Communicate effectively to key stakeholders in business, risk, and technology to keep them informed about the impact and status of ongoing technology incidents.
• Acquainted with system changes, business campaigns and economic, political, social, and environmental events that may impact system usage or stability.
Our Ideal Candidate
• Willing to work both day and night shift duties on a rostered/rotational basis (flexibility offered to work from home or office).
• Bachelor's degree or relevant experience in Information Technology.
• Good oral and written communication skills, ability to interact with business representatives and senior management.
• Proven experience coordinating multiple demanding stakeholders and numerous dependencies in a complex, large-scale international organisation.
• IT Operations Support exposure preferably in the banking industry.
• Knowledge of monitoring tools such as ITRS, BMC, Splunk, AppDynamics etc
• Experience using Remedy or Service Now and knowledge management tools is a plus.
• Understanding of Java, Oracle, WaaS, MQ and Unix technologies is desired.
ROLE SPECIFIC TECHNICAL COMPETENCIES
• Written Communication Advanced
• Software Development Core
• Monitoring Tools Entry
• Agile methodologies Entry
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
• Respond to critical alerts from "Client Journey" monitoring dashboards.
• Triage reported incidents to assess actual or potential client / business impact.
• Manage incident bridges ensuring the correct resources are mobilized and that incident investigation and resolution is progressing effectively.
• Communicate effectively to key stakeholders in business, risk, and technology to keep them informed about the impact and status of ongoing technology incidents.
• Acquainted with system changes, business campaigns and economic, political, social, and environmental events that may impact system usage or stability.
Our Ideal Candidate
• Willing to work both day and night shift duties on a rostered/rotational basis (flexibility offered to work from home or office).
• Bachelor's degree or relevant experience in Information Technology.
• Good oral and written communication skills, ability to interact with business representatives and senior management.
• Proven experience coordinating multiple demanding stakeholders and numerous dependencies in a complex, large-scale international organisation.
• IT Operations Support exposure preferably in the banking industry.
• Knowledge of monitoring tools such as ITRS, BMC, Splunk, AppDynamics etc
• Experience using Remedy or Service Now and knowledge management tools is a plus.
• Understanding of Java, Oracle, WaaS, MQ and Unix technologies is desired.
ROLE SPECIFIC TECHNICAL COMPETENCIES
• Written Communication Advanced
• Software Development Core
• Monitoring Tools Entry
• Agile methodologies Entry
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
