Verified Job
Accounting - Finance
Analyst, fraud prevention
Accounting - Finance
#766662
Remote / WFH
National Bank of Canada
Job Description
Attendance
Hybrid
Job number
34435
Category
Professional
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time
Full Time / Part Time?
Full-Time
Posting date
21-Jul-2026
Area(s) of interest: Risk management
Location(s): Montreal
A career as a fraud prevention officer at National Bank, means you'll be using your analytical skills and decision-making skills to manage fraud risks on a day-to-day basis.
In this role, you'll work jointly with different teams to ensure continuous improvement in performance.
Your job:
Answering calls and contacting our customers
Analyze payment card alerts
Make appropriate decisions to reduce fraud losses.
Provide insights to help our teams continuously improve our performance
Perform secondary analysis on fraud investigations.
Your team :
The centre is open 24 hours a day, 7 days a week. You will work in a full-time position of 37.5 hours per week. You must be available to work the night shift from 10:00 p.m. to 7 a.m. from Monday to Sunday.
Join our team, where we value people who are curious, willing to get involved and above all passionate to help our team progress in achieving our mission, which is to reduce the impact of fraud and make a positive impact on people's lives. Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates. You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development.
Prerequisites :
High school diploma holder
Experience in a fraud prevention and detection position, ideally related to payment cards
Knowledge of current trends in bank and consumer fraud
Experience in customer service
Knowledge or experience in a call center setting
Languages:
English, French
Reason to require this language: you will need to serve clients who speak a language other than French regularly.
Skills
Communication Emotional Intelligence Problem Solving Teamwork Accountability Client-focused Learning Agility Standards Compliance Listening
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and family assistance program
Preferential banking services
Involvement in community initiatives
Telemedicine service
Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!
Why work at National Bank?
For an environment that supports your career path
There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
For an inclusive and diverse environment
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?
Discover our culture
Duration: 1 min 25 sec
Hybrid
Job number
34435
Category
Professional
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time
Full Time / Part Time?
Full-Time
Posting date
21-Jul-2026
Area(s) of interest: Risk management
Location(s): Montreal
A career as a fraud prevention officer at National Bank, means you'll be using your analytical skills and decision-making skills to manage fraud risks on a day-to-day basis.
In this role, you'll work jointly with different teams to ensure continuous improvement in performance.
Your job:
Answering calls and contacting our customers
Analyze payment card alerts
Make appropriate decisions to reduce fraud losses.
Provide insights to help our teams continuously improve our performance
Perform secondary analysis on fraud investigations.
Your team :
The centre is open 24 hours a day, 7 days a week. You will work in a full-time position of 37.5 hours per week. You must be available to work the night shift from 10:00 p.m. to 7 a.m. from Monday to Sunday.
Join our team, where we value people who are curious, willing to get involved and above all passionate to help our team progress in achieving our mission, which is to reduce the impact of fraud and make a positive impact on people's lives. Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates. You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development.
Prerequisites :
High school diploma holder
Experience in a fraud prevention and detection position, ideally related to payment cards
Knowledge of current trends in bank and consumer fraud
Experience in customer service
Knowledge or experience in a call center setting
Languages:
English, French
Reason to require this language: you will need to serve clients who speak a language other than French regularly.
Skills
Communication Emotional Intelligence Problem Solving Teamwork Accountability Client-focused Learning Agility Standards Compliance Listening
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and family assistance program
Preferential banking services
Involvement in community initiatives
Telemedicine service
Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!
Why work at National Bank?
For an environment that supports your career path
There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
For an inclusive and diverse environment
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?
Discover our culture
Duration: 1 min 25 sec
