Verified Job
Customer Support / TeleCaller
AML Support Analyst
Customer Support / TeleCaller
#468925
Remote / WFH
Job Description
About us:
AMLHUB was born out of New Zealand’s leading specialist AML Consultancy, AML Solutions. AML Solutions has now assisted over 4,000 businesses with their Risk Assessments, Compliance Programmes, Audit engagements, or AML training solutions. AMLHUB has over 300 clients across real estate, law firms, financial services, and accountancy. The AMLHUB team works alongside AML Solutions and our combined expertise and knowledge is second to none. You are joining the experts!
Job Description:
We are looking for a detail-oriented AML Support Analyst to join our Compliance Team. As an AML Support Analyst, you will be responsible for assisting our Compliance Team by answers calls, responding to emails, and completing administration work for the wider team.
Responsibilities:
Take customer calls and provide accurate answers to their queries and concerns.
Offer patient assistance and support.
Call clients and customers to follow up on the outstanding information we require.
Guide callers through troubleshooting, navigating the company site or using the products or services
Analyse customer information and documentation to verify identity, assess risk, and detect potential suspicious activities.
Investigate and resolve discrepancies or issues related to customer due diligence.
Collaborate closely with internal business units to ensure effective communication and resolution of compliance matters.
Keep up to date with regulatory changes and updates, ensuring policies and procedures are updated accordingly.
Experience required:
Previous call centre or customer service experience preferred.
Strong analytical skills.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
Detail-oriented with strong organisational skills and the ability to manage multiple priorities.
Benefits:
Opportunity to work in a collaborative and supportive environment, with a focus on team culture and development.
The ability to work from home 2-3 days a week.
Birthday annual leave and a $150 voucher
Annual Training Budget - $1000 every year dedicated to your growth and development
Additional Parental Leave Payments - We will match the government parental leave payments,
Social - we have regular social events as a team, such as dinners, events and games nights
How to Apply:
Interested candidates should submit their resume and cover letter outlining their qualifications and relevant experience. Please email eilidh.penman@amlhub.co.nz if you have any questions.
AMLHUB was born out of New Zealand’s leading specialist AML Consultancy, AML Solutions. AML Solutions has now assisted over 4,000 businesses with their Risk Assessments, Compliance Programmes, Audit engagements, or AML training solutions. AMLHUB has over 300 clients across real estate, law firms, financial services, and accountancy. The AMLHUB team works alongside AML Solutions and our combined expertise and knowledge is second to none. You are joining the experts!
Job Description:
We are looking for a detail-oriented AML Support Analyst to join our Compliance Team. As an AML Support Analyst, you will be responsible for assisting our Compliance Team by answers calls, responding to emails, and completing administration work for the wider team.
Responsibilities:
Take customer calls and provide accurate answers to their queries and concerns.
Offer patient assistance and support.
Call clients and customers to follow up on the outstanding information we require.
Guide callers through troubleshooting, navigating the company site or using the products or services
Analyse customer information and documentation to verify identity, assess risk, and detect potential suspicious activities.
Investigate and resolve discrepancies or issues related to customer due diligence.
Collaborate closely with internal business units to ensure effective communication and resolution of compliance matters.
Keep up to date with regulatory changes and updates, ensuring policies and procedures are updated accordingly.
Experience required:
Previous call centre or customer service experience preferred.
Strong analytical skills.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
Detail-oriented with strong organisational skills and the ability to manage multiple priorities.
Benefits:
Opportunity to work in a collaborative and supportive environment, with a focus on team culture and development.
The ability to work from home 2-3 days a week.
Birthday annual leave and a $150 voucher
Annual Training Budget - $1000 every year dedicated to your growth and development
Additional Parental Leave Payments - We will match the government parental leave payments,
Social - we have regular social events as a team, such as dinners, events and games nights
How to Apply:
Interested candidates should submit their resume and cover letter outlining their qualifications and relevant experience. Please email eilidh.penman@amlhub.co.nz if you have any questions.
