• Handle international voice process calls, primarily inbound, offering exceptional customer service and support.
• Provide banking support and assistance to customers with queries related to their accounts and transactions.
• Manage customer calls efficiently, ensuring clear communication and prompt resolution of issues.
• Demonstrate strong problem-solving skills to handle client concerns effectively.
• Maintain client handling with professionalism and empathy.
• Exhibit shift flexibility to work during UK/US hours.
• Pay close attention to detail to ensure accuracy and quality in service delivery.