Verified Job
Warehouse / Logistics
Air Logistics Customer Care Team Leader FACC
Warehouse / Logistics
#393217
Remote / WFH
Job Description
You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence. Your Role
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer
excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features. Your Responsibilities
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service
quality, close collaboration with operational + commercial key stakeholders, along with air logistics
management to optimize the customer experience.
To own, monitor + drive all sales activities.
To ensure best-in-class customer onboarding.
To focus on continuous improvement of processes + controls ensuring complete + correct customer
contact data, service data + changes in our systems including customer reporting for SME customers.
To actively manage interfaces + the exchange of information, knowledge + data with your team + other
stakeholders involved to ensure effective, efficient shipment management.
To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center
(RCC) to optimize the customer experience.
To ensure delivery against all financial targets + strategic objectives of your CCL. Your Skills and Experiences
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer
excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features. Your Responsibilities
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service
quality, close collaboration with operational + commercial key stakeholders, along with air logistics
management to optimize the customer experience.
To own, monitor + drive all sales activities.
To ensure best-in-class customer onboarding.
To focus on continuous improvement of processes + controls ensuring complete + correct customer
contact data, service data + changes in our systems including customer reporting for SME customers.
To actively manage interfaces + the exchange of information, knowledge + data with your team + other
stakeholders involved to ensure effective, efficient shipment management.
To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center
(RCC) to optimize the customer experience.
To ensure delivery against all financial targets + strategic objectives of your CCL. Your Skills and Experiences
