Verified Job
Customer Support / TeleCaller
Air Freight Customer Service Representative
Customer Support / TeleCaller
#696328
Remote / WFH
Job Description
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Start of main content
Job title, keywords or company
South Australia
50 km
jobs in South Australia
100+ jobs - since yesterday
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Toll Group
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.
Toll Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.
About the Role
As an Air Freight Customer Service Representative, you will support the day‑to‑day management of air freight shipments, providing accurate documentation, timely customer updates, and effective coordination across internal teams and external partners. This role is ideal for someone who is customer‑focused, detail‑oriented, and looking to build experience in a fast‑paced logistics environment under the guidance of experienced colleagues.
This position can be based in either Adelaide or Perth.
As the Air Freight Customer Service Representative, you will:
Act as the first point of contact for customer enquiries and provide shipment updates
Support air freight operations, including shipment processing and documentation
Maintain accurate shipment records in CargoWise One (CW1)
Coordinate with internal teams to meet service and delivery requirements
Assist with cargo pick‑up, delivery, invoicing, and related administrative tasks
Ensure regulatory compliance, escalate issues as required, and collaborate to meet service standards
Key Skills and Qualifications
2+ years’ experience in air freight customer service or operations
A good understanding of air freight processes and regulations (advantageous)
Proficiency in Microsoft Office ; experience with freight systems such as CargoWise One preferred
Strong communication, organisational, and time‑management skills
Ability to work effectively in a fast‑paced environment and meet deadlines
Detail‑oriented, customer‑focused, and team‑oriented with a willingness to learn and develop
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
Start of main content
Job title, keywords or company
South Australia
50 km
jobs in South Australia
100+ jobs - since yesterday
TEMPORARY TEACHER - ROXBY DOWNS AS - JUNIOR PRIMARY
Department for Education, South Australia
Roxby Downs SA
Relocation assistance
Policy Coordinator
Lutheran Homes Group
Adelaide SA 5000
Donor Relations Partner
Flinders University
Bedford Park SA
Salary packaging
Visited 5 hours ago
Team Member - Nuriootpa
Often responds within 1 day
Ampol Retail Store
Nuriootpa SA 5355
Risk Coordinator
ASC Pty Ltd
Osborne SA
Childcare assistance
Parental leave
TEMPORARY TEACHER - SALISBURY PARK PS - PRIMARY
Department for Education, South Australia
Salisbury Park SA
TEMPORARY TEACHER - MUNDULLA PS - PRIMARY
Department for Education, South Australia
Mundulla SA
Store Manager - Seaford Meadows
Often responds within 1 day
Ampol Retail Store
Seaford Meadows SA 5169
Fuel card
Parental leave
Fuel discount
Country Road - Assistant Store Manager - Burnside - SA
Country Road Group
Greater Adelaide SA
On-the-job training
Barista/Customer Service
The Cottage Bakery Seaford
Seaford Meadows SA 5169
Crew Member
The HOYTS Group
Salisbury SA 5108
Annual leave
TEMPORARY TEACHER - CENTRAL YORKE SCHOOL - PERFORMING ARTS & STEM
Department for Education, South Australia
Yorke Peninsula SA
HR & Accounts Administrative Assistant All-Rounder
Urgently hiring
Webster Services Pty Ltd
Salisbury SA 5108
Butcher
Crittenden Meat Store
Findon SA 5023
Centre Manager
Eden Academy
Happy Valley SA
View similar jobs with this employer
Air Freight Customer Service Representative
Toll Group
Kilburn SA
Dementia Support Assistant
Eldercare
Wayville SA
Salary packaging
People Systems Configuration Specialist
OTR Group
Kensington SA 5068
Employee assistance program
Learning and Development Specialist (24MFTC)
ASC Pty Ltd
Port Adelaide SA
Childcare assistance
Parental leave
Retail Team Member
Supercheap Auto
Evanston SA 5116
Uniform provided
Subway Mount Gambier Lakes Village - Sandwich Artist
OTR Group
Mount Gambier SA 5290
On-the-job training
Uniform provided
View similar jobs with this employer
People Systems Configuration Specialist
OTR
Kensington SA 5068
Visited 5 hours ago
Warehouse Coordinator
Wills and Co Group
Renmark SA 5341
Employee discount
Assistant Store Manager - Flexible
Baby Bunting
Marleston SA 5033
Parental leave
Employee discount
Employee assistance program
ADF Rehabilitation Consultant
Often responds within 1 day
Acumen Health
Edinburgh SA 5111
Visited 5 hours ago
People also searched:
Employers: Post a Job
Toll Group
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.
Toll Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.
About the Role
As an Air Freight Customer Service Representative, you will support the day‑to‑day management of air freight shipments, providing accurate documentation, timely customer updates, and effective coordination across internal teams and external partners. This role is ideal for someone who is customer‑focused, detail‑oriented, and looking to build experience in a fast‑paced logistics environment under the guidance of experienced colleagues.
This position can be based in either Adelaide or Perth.
As the Air Freight Customer Service Representative, you will:
Act as the first point of contact for customer enquiries and provide shipment updates
Support air freight operations, including shipment processing and documentation
Maintain accurate shipment records in CargoWise One (CW1)
Coordinate with internal teams to meet service and delivery requirements
Assist with cargo pick‑up, delivery, invoicing, and related administrative tasks
Ensure regulatory compliance, escalate issues as required, and collaborate to meet service standards
Key Skills and Qualifications
2+ years’ experience in air freight customer service or operations
A good understanding of air freight processes and regulations (advantageous)
Proficiency in Microsoft Office ; experience with freight systems such as CargoWise One preferred
Strong communication, organisational, and time‑management skills
Ability to work effectively in a fast‑paced environment and meet deadlines
Detail‑oriented, customer‑focused, and team‑oriented with a willingness to learn and develop
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
