Verified Job
Customer Support / TeleCaller
AGM Lead Special Desk
Customer Support / TeleCaller
#292938
Remote / WFH
Job Description
Role
Lead IoT Special Project
Job Level/ Designation
M2
Function / Department
Ent/CS
Location
Pune
Job Purpose
The role of Lead IoT support desk and will be a key position within the Vodafone Business IoT service team. It will support large customers across multiple regions and verticals. The lead IoT special project will provide technical operation support to IoT customers and be accountable for support of contracted IoT Services & Solutions delivered from the IoT Portfolio.
Key Result Areas/Accountabilities
Provide a single technical point of contact for initial and external stakeholder of IoT LOB
Sharper Field Service Management (HT)
Involved in POC and Critical solution case solving
Drive specific campaigns
Focused CX – NPS, RNPS improvements
Competition In-sighting & Retention via fault analysis
Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction.
Core Competencies, Knowledge, Experience
Lead IoT Special Project
Job Level/ Designation
M2
Function / Department
Ent/CS
Location
Pune
Job Purpose
The role of Lead IoT support desk and will be a key position within the Vodafone Business IoT service team. It will support large customers across multiple regions and verticals. The lead IoT special project will provide technical operation support to IoT customers and be accountable for support of contracted IoT Services & Solutions delivered from the IoT Portfolio.
Key Result Areas/Accountabilities
Provide a single technical point of contact for initial and external stakeholder of IoT LOB
Sharper Field Service Management (HT)
Involved in POC and Critical solution case solving
Drive specific campaigns
Focused CX – NPS, RNPS improvements
Competition In-sighting & Retention via fault analysis
Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction.
Core Competencies, Knowledge, Experience
