Verified Job
Customer Support / TeleCaller
Agm area retail lead
Customer Support / TeleCaller
#236433
Remote / WFH
Job Description
Role
Area Retail Lead
Function / Department
Retail
Location
Rajasthan
Band
M2
Job Purpose
• Drive Customer First agenda (Focus on unmatched Customer Experience )
• Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
• Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
• Deliver big bets for driving future growth (strategic thrust areas)
Key Result Areas/Accountabilities
• Champion TNPS @ Retail to make it a way of life in the Zone
• Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS
• Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
• implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
• Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business
Core Competencies, Knowledge, Experience
• Analytical & Problem Solving Skill
• Bachelors/MBA with 8-10 Years of experience
Area Retail Lead
Function / Department
Retail
Location
Rajasthan
Band
M2
Job Purpose
• Drive Customer First agenda (Focus on unmatched Customer Experience )
• Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
• Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
• Deliver big bets for driving future growth (strategic thrust areas)
Key Result Areas/Accountabilities
• Champion TNPS @ Retail to make it a way of life in the Zone
• Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS
• Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
• implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
• Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business
Core Competencies, Knowledge, Experience
• Analytical & Problem Solving Skill
• Bachelors/MBA with 8-10 Years of experience
