Verified Job
Marketing
After-Sales Service & Warranty Executive
Marketing
#550809
Remote / WFH
Job Description
Company Description
AIRCON INDIA is a Complete HVAC Solution Provider with over three decades of experience in supplying, installing, maintaining, and providing after-sales services for residential, industrial, and commercial air conditioning systems in Mumbai. We prioritize customer satisfaction, trust, teamwork, and solidity in all our projects. As authorized distributors of top brands like Mitsubishi Electric, Carrier, Hitachi, Midea, and Samsung, we aim to deliver quality solutions that exceed our clients' expectations.
Role Description
This is a full-time on-site role for an After-Sales Service & Warranty Executive at Aircon India in Mumbai. The Executive will be responsible for managing after-sales services, handling warranty claims, coordinating maintenance activities, ensuring customer satisfaction, and providing technical support for air conditioning systems.
???? Key Responsibilities:
???? Warranty & Service Coordination
• Receive and log customer warranty/service claims
• Verify warranty eligibility based on purchase records and product serial numbers
• Coordinate with internal teams, OEMs, or service partners to process claims
• Ensure timely communication with customers regarding claim status, repairs, or replacements
• Schedule and coordinate service technician visits or product pickups when required
• Maintain accurate records of claims, service logs, and resolutions
???? Spare Parts Management
• Manage inventory of spare parts – inward/outward tracking and restocking
• Process spare parts requests from service teams or customers
• Generate quotations and invoices for out-of-warranty part replacements
• Coordinate procurement of parts from suppliers/OEMs as needed
• Ensure correct parts dispatch and maintain parts usage records
???? Reporting & Support
• Generate periodic reports on claims status, service requests, and parts movement
• Coordinate with the sales and logistics teams to ensure customer satisfaction
• Identify recurring issues and escalate to technical/product teams
• Assist with warranty audits, returns, and documentation
✅ Ideal Candidate:
• 2–3 years experience in after-sales service, warranty handling, or spare parts coordination (preferably in electronics/HVAC/equipment)
• Familiarity with product serial tracking, service workflows, and basic troubleshooting
• Strong follow-up and coordination skills across customers, vendors, and internal teams
• Organized and detail-oriented, with basic MS Excel and system knowledge
• Ability to work independently and manage time-sensitive service needs
AIRCON INDIA is a Complete HVAC Solution Provider with over three decades of experience in supplying, installing, maintaining, and providing after-sales services for residential, industrial, and commercial air conditioning systems in Mumbai. We prioritize customer satisfaction, trust, teamwork, and solidity in all our projects. As authorized distributors of top brands like Mitsubishi Electric, Carrier, Hitachi, Midea, and Samsung, we aim to deliver quality solutions that exceed our clients' expectations.
Role Description
This is a full-time on-site role for an After-Sales Service & Warranty Executive at Aircon India in Mumbai. The Executive will be responsible for managing after-sales services, handling warranty claims, coordinating maintenance activities, ensuring customer satisfaction, and providing technical support for air conditioning systems.
???? Key Responsibilities:
???? Warranty & Service Coordination
• Receive and log customer warranty/service claims
• Verify warranty eligibility based on purchase records and product serial numbers
• Coordinate with internal teams, OEMs, or service partners to process claims
• Ensure timely communication with customers regarding claim status, repairs, or replacements
• Schedule and coordinate service technician visits or product pickups when required
• Maintain accurate records of claims, service logs, and resolutions
???? Spare Parts Management
• Manage inventory of spare parts – inward/outward tracking and restocking
• Process spare parts requests from service teams or customers
• Generate quotations and invoices for out-of-warranty part replacements
• Coordinate procurement of parts from suppliers/OEMs as needed
• Ensure correct parts dispatch and maintain parts usage records
???? Reporting & Support
• Generate periodic reports on claims status, service requests, and parts movement
• Coordinate with the sales and logistics teams to ensure customer satisfaction
• Identify recurring issues and escalate to technical/product teams
• Assist with warranty audits, returns, and documentation
✅ Ideal Candidate:
• 2–3 years experience in after-sales service, warranty handling, or spare parts coordination (preferably in electronics/HVAC/equipment)
• Familiarity with product serial tracking, service workflows, and basic troubleshooting
• Strong follow-up and coordination skills across customers, vendors, and internal teams
• Organized and detail-oriented, with basic MS Excel and system knowledge
• Ability to work independently and manage time-sensitive service needs
