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Join the First Class Team
FirstClass.com.au is a luxury travel agency specialising in high-end and premium travel itineraries and holiday packages worldwide. We are a passionate, dedicated, fun and supportive team—your opportunity to work with some of Australia’s best industry salespeople, luxury suppliers and reputable trade partners.

As part of our commitment to remain the top independent agency in Australia, we are looking for talented travel professionals to join our award-winning team.

What We Offer
You can expect to receive cutting-edge training to develop your skillset as a salesperson and travel specialist, with support to grow yourself personally and professionally in line with the company. We promote an inclusive, flexible and balanced workplace where evolving opportunities for our staff play an essential role in the day-to-day operation of the company. We offer a competitive salary package, with flexible work options across our offices as well as performance-based bonuses. We encourage team participation in exclusive sales incentives, and you’ll get the opportunity to travel on luxury family in partnership with our extended trade family. You can also expect to take part in our in-house rewards and staff-building which includes restaurant meals, sales bonuses, team cruises and more.


After Hours International Airfare Consultants
After-Hours Airfare Specialist Luxury Travel Sydney CBD Training Hybrid & Remote Options

FirstClass.com.au is a specialist luxury agency. We are seeking a highly technical Airfare Specialist to handle our after-hours enquiries, emergency support, and airfare product maintenance.

The Roadmap to Remote: We prioritize high standards. This role follows a structured path to autonomy:

Initial Phase: Full-time training in our Sydney CBD office to master our systems and process.
Intermediate Phase: Transition to weekly/fortnightly office attendance once proficient.
Advanced Phase: Ongoing training as required, moving toward a hybrid/remote work structure.
The Role:

Emergency Response: Act as the primary point of contact for after-hours flight changes, cancellations, and urgent re-routing.
Strategic Consulting: Service high-end luxury product requests and premium airfare enquiries.
Team Support: Assist our daytime team with quotes and support tasks.
Airfare Administration: Utilize “quiet" periods to assist with airfare management, database tasks, and product maintenance.
You Are:

An Amadeus Expert: You know your way around a GDS. Manual reissues and complex fare rules are second nature to you, especially for international First and Business Class fares.
A Resourceful Problem Solver: You are a creative, quick thinker who stays calm under pressure. You don’t just see a “cancelled" flight; you find the alternative path before the client even calls.
Meticulously Detail-Oriented: In luxury travel, the small things matter. You take pride in precision and error-free work.
Client-Centric & Solution-Focused: You genuinely care for the customer. Your goal is to find the best possible solution at the most competitive cost, ensuring the client feels valued and protected.
Sydney Based: You must be able to commute to our Sydney CBD office for initial training and ongoing catch-ups.
Experienced: Minimum 2+ years in flight reservations and 3+ years in high-level customer service.
Accountable: You thrive in an environment of direct communication and high professional standards.
What We Offer:

Security: A permanent role (4+ days) with a growing luxury brand.
Innovation: Work with our proprietary air, hotel, and points-availability engines.
Growth: Ongoing training and professional development in a tech-forward environment.
To Apply:
To seize this opportunity, please submit your CV and a cover letter briefly addressing the following (max 50 words each):

Why are you interested in this role?
What makes you an airfare specialist?
On a scale of 1–10, how does your manager rate your performance in high-pressure emergency situations and why?
All applicants must have full Australian working rights and a long-term visa.

Due to the volume of applications, we will only contact short-listed candidates.

Apply Now Through Seek >


Know someone perfect for this role?

Refer them through our generous Consultant Referral Program – rewards include a free economy to first class ticket!
https://firstclass.com.au/consultant-referral-program/