Administrator(support customer interactions with the land transport system.'_)

Fixed term opportunity until May 2027
Based in Palmerston North
Te Whiwhinga mahi | The opportunity
We're looking for an Administrator to join our team in a fixed term opportunity, full-time role (40 hours per week).
In this position you will support the Customer and Services and Customer Support teams by undertaking administrative tasks to support customer interactions with the land transport system.' You will scan, collate, and log inbound customer communication and manual validation of the customer interaction with the tolling system.


View the position description here.
We are seeking to appoint at a salary of NZD 62,100 commensurate to skills and experience.


Ko koe'tenei | About you
To be successful in this role, you will bring:
The ability to navigate multiple software systems
Excellent attention to detail
The ability to work autonomously
Excellent time management skills and the ability to work well under pressure
Excellent oral and written communication skills
Strong work ethic
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

Ko wai matou | About us
The Te Mahau | Customer and Services Group help deliver a positive land transport experience by making interactions with NZ Transport Agency Waka Kotahi products and services simple, easy to use and effective for users.
Deliver great transactional products and services through operational excellence and a customer focus.'
Support the effective operation of the land transport system by making transactional and backend services simple, easy to use and effective for the user.'
Continue to improve the experience of people who interact with Waka Kotahi and our services and products by driving efforts to assess and elevate areas where the customer experience can be optimised to make customer interactions consistent, simple, and positive experiences.'
Develop a service and back-end delivery capability to support effective and efficient operation of new and emerging functions for Waka Kotahi including licensing, ERP incentive schemes, National Ticketing, and Safety Camera Systems and ticketing.'
Create our customer and services strategy with others to deliver an integrated customer and user experience informed by understanding our customer requirements to advise the business on how we can strengthen our focus in this area.'

Ra Katinga | Applications close:5 July 2026


For further information, email: [email protected]

To be considered for this position you must have a legal right to live and work in New Zealand.

NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.