Verified Job
Customer Support / TeleCaller
Administrative Officer Student Services
Customer Support / TeleCaller
#687488
Remote / WFH
Job Description
Campus Location: Brisbane, Australia
Job No: APTAV106096#009
Provide student services support for students enrolling on campus.
ACU offers 17% employer superannuation, salary packaging and generous leave provisions.
Join a supportive team environment.
Full time fixed term role (2 years) at our Brisbane campus with some hybrid flexibility.
About the role:
Operating within School Operations , the Student Services Officer is responsible for providing student services support for students enrolling on campus. This role will work closely with a range of stakeholders including the National School of Education (NSE) Course Administration Team, State and Deputy Heads on campus, Course Co-ordinators and Lecturers in Charge, the Faculty Office and the Student and Administration directorate, to provide students a customer-centric student experience throughout their journey at ACU
For full position details, refer to the position description
Contact:
General enquiries can be sent to Carol Kanna, Manager - School Operations at: carol.kanna@acu.edu.au
What we offer:
The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, partici pation and involvement.
Total remuneration valued to $101,464 - $109,838 total rem (pro rata) pa, including salary component $85,739 - $92,815 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
17% employer superannuation contributions to elig ible continuing and fixed-term staff.
Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here .
How to Apply:
Step 1: Review the Position Description and become familiar with Our Mission and the Application process
Step 2: populate your candidate application details, including your:
Resume.
Recommended responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
Brief online responses to any pre-screening employment questions.
Applications close: 30-MAR-2026 at 11:59pm AUS Eastern Standard Time
Preferred candidates will be required to complete mandatory pre-employment declarations and background checks, including those related to gender-based violence and foreign interference, in line with ACU's compliance requirements.
Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)
Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers
ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact recruitment@acu.edu.au to discuss your requirements in confidence.
About ACU:
Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.
ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.
As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
#LI-DNI
Job No: APTAV106096#009
Provide student services support for students enrolling on campus.
ACU offers 17% employer superannuation, salary packaging and generous leave provisions.
Join a supportive team environment.
Full time fixed term role (2 years) at our Brisbane campus with some hybrid flexibility.
About the role:
Operating within School Operations , the Student Services Officer is responsible for providing student services support for students enrolling on campus. This role will work closely with a range of stakeholders including the National School of Education (NSE) Course Administration Team, State and Deputy Heads on campus, Course Co-ordinators and Lecturers in Charge, the Faculty Office and the Student and Administration directorate, to provide students a customer-centric student experience throughout their journey at ACU
For full position details, refer to the position description
Contact:
General enquiries can be sent to Carol Kanna, Manager - School Operations at: carol.kanna@acu.edu.au
What we offer:
The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, partici pation and involvement.
Total remuneration valued to $101,464 - $109,838 total rem (pro rata) pa, including salary component $85,739 - $92,815 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
17% employer superannuation contributions to elig ible continuing and fixed-term staff.
Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here .
How to Apply:
Step 1: Review the Position Description and become familiar with Our Mission and the Application process
Step 2: populate your candidate application details, including your:
Resume.
Recommended responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
Brief online responses to any pre-screening employment questions.
Applications close: 30-MAR-2026 at 11:59pm AUS Eastern Standard Time
Preferred candidates will be required to complete mandatory pre-employment declarations and background checks, including those related to gender-based violence and foreign interference, in line with ACU's compliance requirements.
Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)
Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers
ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact recruitment@acu.edu.au to discuss your requirements in confidence.
About ACU:
Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.
ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.
As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
#LI-DNI
