Administrative Assistant

Work Location: Hybrid

Position Type: Permanent

Location: Richmond Hill, ON

Compensation Range: $60,000 - $62,000

Work Timing: 1:00 pm – 9:00 pm

Our client is seeking an Administrative Assistant who will provide administrative, operational, and customer support to ensure efficient workflow and high-quality service.

This role requires strong organizational skills, attention to detail, and the ability to both follow and help develop established processes (SOPs). The position is suited for someone comfortable working independently, supporting clients and workers, and using digital tools to manage day-to-day operations.

Key Responsibilities

· Provide general administrative support, including scheduling, email coordination, and document management

· Maintain and organize files, records, and internal systems using Google Workspace (Docs, Sheets, Drive, Calendar, Gmail)

· Set up and manage Google Workspace accounts, user access, and basic troubleshooting

· Follow, maintain, and contribute to the development and improvement of standard operating procedures (SOPs)

· Assist in preparing reports, presentations, and written communications

· Track tasks, deadlines, and follow-ups to ensure timely completion of work

· Coordinate meetings, including scheduling, agendas, and note-taking where required

· Manage data entry and ensure accuracy across systems and documents

Customer Service & Support

· Serve as a point of contact for clients, responding to inquiries in a timely and professional manner

· Address client concerns and escalate issues where required

· Provide support to workers, including responding to questions, guiding them through processes, and resolving basic issues

· Maintain clear and professional communication with both clients and workers

· Support onboarding and ongoing engagement by ensuring a positive and responsive experience

Qualifications & Skills

· Proficiency in Google Workspace (Docs, Sheets, Drive, Calendar, Gmail)

· Experience setting up and managing Google Workspace accounts

· Strong computer skills and comfort working across multiple digital platforms

· Experience following and developing SOPs and structured processes

· Strong written and verbal communication skills

· Customer service experience, with the ability to handle concerns professionally

· High level of organization and attention to detail

· Ability to manage time effectively and prioritize tasks

· Ability to work independently and maintain consistency in output

· Familiarity with Cognito (or similar platforms) is an asset

The indicated pay range is a good‑faith estimate based on required qualifications, experience, training, and other factors permitted by law. It reflects the pay band established by the client company. Actual offers may vary depending on skills, experience, geographic location, and expected work quality. Most candidates start in the lower half of the range. Pay history is not considered where prohibited by law. This information serves as a general guideline for compensation discussions.

To support a fair and efficient hiring process, we may use artificial intelligence (AI) tools to help review applications. Our team carefully reviews all candidates, and AI is used only as a support tool—never as the sole decision-maker.

#cws

Pay: $60,000.00-$62,000.00 per year

Work Location: Hybrid remote in Richmond Hill, ON L4B 1M4