Administrative Assistant III - Maxillofacial Prosthetics

The Administrative Assistant III will provide support to the UCLA Maxillofacial Prosthetics, Special Patient Care/Hospital Dentistry, and Advanced Prosthodontics department. In this role you will work as a member of the front office team to provide smooth outpatient flow resulting in optimal patient satisfaction and maximize clinic efficiency. Duties will include: answering phones, scheduling appointments, confirming appointments, calling patients for appointment recalls, checking messages, returning phone calls, scanning documents, reception/check-in, pre-registration, verifying benefits and eligibility.

Salary Range: $30.36 - $43.49/Hourly

Qualifications

Required:

Working knowledge of medical and dental procedural CPT and CDT coding process.
Critical thinking skills, analytical skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills. Must be able to take appropriate action in a high call volume environment.
Able to work with diverse populations (patient, staff, physicians) under difficult and challenging situations. Supports a team approach.
Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. Maintains commitment to our customer service standards, World-Class practices, and CI - CARE principle.
Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment to accomplish established objectives.
Working knowledge of PC window applications sufficient to input and retrieve data.
Basic knowledge of phone systems and technology.
Readily accepts work assignments and changes within UCLA Health in a positive manner.
Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action when it comes to patient management, including patient advocacy and resolution of patient complaints.
Ability to maintain satisfactory attendance.
Ability to enforce clinic policies and procedures by following established policies and procedures.
Ability to adapt and work changing assignments depending on departmental needs.

Preferred:
Working knowledge of computerized appointment scheduling system, insurance payors and processing or other related office functions.
Working knowledge of the UCLA Health System.
Fluent in written and spoken Spanish.
General knowledge of medical procedures and terminology.