Verified Job
Recruiter / HR / Admin
Admin Support Lead - Auckland CBD location (Britomart)
Recruiter / HR / Admin
#721647
Remote / WFH
New Zealand Government 3 - Auckland CBD location (Britomart)
Job Description
Excellent writing and communication skills required
People Leadership in a diverse setting essential
Full-time fixed term position (6 months)
Auckland CBD location (Britomart)
Ko wai tatou | Who we are
The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
Mo tenei turanga mahi | About this role
The Administration Support Lead plays a key role in the operational leadership of complaints resolution and investigations, with accountability for the timely and high-quality delivery of administrative support across the Operations Group. This role includes responsibility for achieving team targets, as well as managing and leading team performance.
The Operations Group is the primary business area of HDC and consists of two distinct functions: Complaints Resolution and Investigations. Each function is supported by a dedicated Administration Support team, which provides comprehensive administrative services to enable the effective delivery of their work.
While the Administration Support Lead reports directly to the Manager: Complaints Resolution, the role also works closely with the Manager: Investigations to ensure cohesive support across both functions. The Administration Support Lead is responsible for providing leadership, coaching, and day-to-day management to their team, including identifying and supporting the training and development needs of individual team members.
He aha ta-u e mahi ana | What you'll be doing
As part of the role, you will:
Provide critical oversight and end-to-end management of the administration process. Supported by the Intake Coordinator for technical guidance, the Administration Support Lead also serves as the people leader for Triage Officers, who are responsible for managing the triage process at HDC.
Engage closely with Legal Advisors and Operations Group Decision Makers to ensure quality and consistency.
Escalate appropriate High Risk and Sensitive matters to the appropriate stakeholder.
Lead the Admin Support Team through strong day-to-day leadership, embedding clear accountability and driving consistent performance.
We are looking for someone who can lead with confidence, bring clarity to the process and work collaboratively across multiple teams.
Ko nga- mea ka hiahiatia e koe kia angitu- te haere | What you'll need to be successful:
Strong Analytical Judgement: Ability to assess file quality and determine escalation methods based on established criteria.
Excellent Stakeholder Management: Ability to engage effectively across the organisation and with different departments.
Demonstrated people leadership skills, with the ability to effectively engage with team members and provide guidance, support, and accountability in a respectful and constructive way.
Awhe utu - Salary range
As part of our remuneration framework, the midpoint of the salary range for this position is $80,402, with the actual salary determined by skills and experience. Note: KiwiSaver / employer contribution is in additional to your base salary. We offer a range of benefits including:
Four weeks annual leave and 15 days sick leave
EAP service
Flexible working opportunities, including working from home
Discounts on health insurance
Learning and professional development opportunities
If you're keen to see the direct impact your contribution can have for the health and disability sector, this is your opportunity to see the positive outcomes first hand.
To download the Admin Support Lead position description, please click here.
Me pehea te tono - How to apply
All applicants must complete the online HDC application form to be considered. Applications can be submitted via https://www.hdc.org.nz/careers/ . Your CV and Cover Letter can be attached within the application.
E-mail enquiries to [email protected]
Applications for this role close 6 July 2026.
Please note: Applications will be reviewed as they're received, and the role may close early if suitable candidates are found. We encourage you to apply as soon as possible.
People Leadership in a diverse setting essential
Full-time fixed term position (6 months)
Auckland CBD location (Britomart)
Ko wai tatou | Who we are
The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
Mo tenei turanga mahi | About this role
The Administration Support Lead plays a key role in the operational leadership of complaints resolution and investigations, with accountability for the timely and high-quality delivery of administrative support across the Operations Group. This role includes responsibility for achieving team targets, as well as managing and leading team performance.
The Operations Group is the primary business area of HDC and consists of two distinct functions: Complaints Resolution and Investigations. Each function is supported by a dedicated Administration Support team, which provides comprehensive administrative services to enable the effective delivery of their work.
While the Administration Support Lead reports directly to the Manager: Complaints Resolution, the role also works closely with the Manager: Investigations to ensure cohesive support across both functions. The Administration Support Lead is responsible for providing leadership, coaching, and day-to-day management to their team, including identifying and supporting the training and development needs of individual team members.
He aha ta-u e mahi ana | What you'll be doing
As part of the role, you will:
Provide critical oversight and end-to-end management of the administration process. Supported by the Intake Coordinator for technical guidance, the Administration Support Lead also serves as the people leader for Triage Officers, who are responsible for managing the triage process at HDC.
Engage closely with Legal Advisors and Operations Group Decision Makers to ensure quality and consistency.
Escalate appropriate High Risk and Sensitive matters to the appropriate stakeholder.
Lead the Admin Support Team through strong day-to-day leadership, embedding clear accountability and driving consistent performance.
We are looking for someone who can lead with confidence, bring clarity to the process and work collaboratively across multiple teams.
Ko nga- mea ka hiahiatia e koe kia angitu- te haere | What you'll need to be successful:
Strong Analytical Judgement: Ability to assess file quality and determine escalation methods based on established criteria.
Excellent Stakeholder Management: Ability to engage effectively across the organisation and with different departments.
Demonstrated people leadership skills, with the ability to effectively engage with team members and provide guidance, support, and accountability in a respectful and constructive way.
Awhe utu - Salary range
As part of our remuneration framework, the midpoint of the salary range for this position is $80,402, with the actual salary determined by skills and experience. Note: KiwiSaver / employer contribution is in additional to your base salary. We offer a range of benefits including:
Four weeks annual leave and 15 days sick leave
EAP service
Flexible working opportunities, including working from home
Discounts on health insurance
Learning and professional development opportunities
If you're keen to see the direct impact your contribution can have for the health and disability sector, this is your opportunity to see the positive outcomes first hand.
To download the Admin Support Lead position description, please click here.
Me pehea te tono - How to apply
All applicants must complete the online HDC application form to be considered. Applications can be submitted via https://www.hdc.org.nz/careers/ . Your CV and Cover Letter can be attached within the application.
E-mail enquiries to [email protected]
Applications for this role close 6 July 2026.
Please note: Applications will be reviewed as they're received, and the role may close early if suitable candidates are found. We encourage you to apply as soon as possible.
