Aditya Birla Group logo ABHFL - Branch Operations & Services Manager - Delhi

Supporting Actions


Oversee & Drive Branch

Operations


o Drive branch operations in a manner that all the loans are processed and disbursed to customers within the stipulated TAT
o Ensure that all the branches receive completed files from the Credit team with customer collaterals (loan documents, agreements, KYC, credit verification, etc) within defined SLAs

Ensure that the team has scrutinised all files for discrepancies and the necessary action is taken to complete the files
o Ensure optimization of resources and monitor over all end – to – end transaction queues
o Responsible for fund management and closure – post closure documentation for NOC processing
o Monitor timely dispatch of loan disbursal kits
o Manage both - internal & external audit of the branch, and take action on the finding and recommendations suggested

Performance

Parameters


o Drive process efficiency by meeting SLAs during transactions
o Ensure reduction in errors and minimum critical escalations
o Keep FTR% and Performance% in check
o Maintain the process quality and resolve errors in minimum TAT
o Keep a check on regulatory norms and ensure data is easily and accurately available to respond to audit queries
o Ensure Follow through on post disbursement processes within agreed TAT
Encourage the team to develop innovative solutions to existing problems in transactions and support in their implementation.

Client Servicing


Handling branch walkin for all the service requests
On time query resolution
CRM Creation and Assignment/resolution
One ABC portal registration