Key Result Areas (KRAs) Key Performance Indicators (KPIs)
KRA KPI
Driving Strategy Business Excellence
• [%] adherence to timelines to deploy strategic objectives at the zone
• [%] of strategic initiatives implemented vs. plan
• [%] milestones achieved as per the Security Strategy Roadmap
• [%] adherence to DoA, Organogram and SOPs
Financial Excellence
• [%] adherence to timeline for budget preparation
• [%] adherence to zone security budget
Process Excellence
• [%] improvement in process maturity
Security Risk Vulnerability Assessment
• [%] adherence to Security Risk Assessment (SRA) guidelines (timelines, planned vs. assessed)
• [%] of security risks found in critical business process
• [%] of critical business processes for which mitigation actions have been completed
• [%] change in zone SRA rating
• [No.] of employees at risk as a percentage of total employee population at the zone
Security Risk Mitigation
• [No.] Measurable active risk mitigation plans
• [No.] of processes with prior noted vulnerabilities or incident histories evidence that have improved after targeted risk mitigation plans
Security Audit
• [No.] Significant/notable audit findings
• [%] Resolved/cleared audit findings at the zone
Security Governance
• [%] Adherence to governance council meeting
Crisis Planning Response
• [No.] hazards found by inspections, tours, or officer initiative per zone per period
• [%] Increases/decreases in incidents y-o-y
• [%] hazards resolved per zone per period
• [%] threats, risks and crises covered in the response plan
• [%] of QRT strength to total no. of employees
• [Time] Mean response time of QRT to respond to threats
• [Cost] Cost of business continuity operations incurred due to an unmitigated threat
Investigation Documentation
• [%] Increase/ decrease in internal and external investigative matters overall
• [No.] Security cases involving allegations including hostile workplace, threats of violence, hostile communications, theft, pilferage
• [%] adherence to investigation and documentation procedures
Security Operations
• [No.] security vulnerabilities identified and reported by proactive patrol or other operational procedures
• [No.] safety-related incidents annually over time
• [%] Operational equipment
• [Time] Mean System down time
• [No.] of scheduled preventive maintenance conducted on primary and backup equipment
• [TAT] mean time between failures of critical security control room (SCR) equipment
• [TAT] mean time to repair for critical SCR equipment at goal
Asset Protection
• [%] completion of the asset protection infrastructure versus the asset protection plan
Outsourced Manpower Management
• [%] Vendors meeting internal performance expectations against external benchmarks
• [%] adherence to compliance requirements
• [%] adherence to SLA requirements
People Management
• [No.] functional training programs conducted for security personnel
• [%] Change in competency scores post training interventions
Project Management
• [%] Implementation of projects within cost and time
• [%] Integration of implemented projects with zone security processes and adherence
• [Cost] RoI and cost savings to company through planned, approved and implemented projects aligned to overall group security strategy
Job Profile
Educational Qualification
• Bachelor’s degree in Business Management or other relevant field
• Postgraduate degree in relevant field
• Preferable to have Certifications including Certified Protection Professional (CPP) / Certified Fraud Examiners (CFE) / Transported Asset Protection Association (TAPA) certification/ Physical Security Professional (PSP) / Industrial Security professional certifications/ Project Management Professional (PMP) (Value Addition)
Must-have Experiences (Major Site)
• More than 10 years of experience in the field of Security and at least 5 years of experience in a leadership role in a similar position for large-sized organization, and directly report to Zone Head.
• Rich experience leading Security operations of Access Control, Traffic Management, De-risking, Infra-structure and people protection, Fraud and misconduct investigation, Security technology solution, Security threat, Risk Assessment, Surveillance, and systems management for large sized site/ plant/ work-unit, preferably spanning multiple geographies
• Exposure to varied Security risk management verticals and seasoned understanding of crisis management and physical asset protection across varied businesses and geographies
• Experience managing operational and capital expenditure budgets with exceptional planning and project management skills
• Up to date knowledge and experience with regulatory compliance issues across varied Security sub-domains
• Robust understanding of investigation techniques and audit procedures
Must-have Experiences (Medium/Minor Site)
• [More than 8 years of experience in the field of Security and at least 5 years of experience in a team leading role in a similar position for mid-sized organization and directly report to Zone Head.
• Rich experience leading Security operations of Access Control, Traffic Management, De-risking, Infra-structure and people protection, Fraud and misconduct investigation, Security technology solution, Security threat, Risk Assessment, Surveillance and systems management for medium sized site/ plant/ work-unit
• Exposure to Security risk management verticals and seasoned understanding of crisis management and physical asset protection
• Experience managing operational budgets with exceptional planning and project management skills
• Up to date knowledge and experience with regulatory compliance issues
• Robust understanding of investigation techniques and audit procedures
Preferred Experiences
• Proven analytical and problem-solving skills, as well as an ability to manage multiple tasks simultaneously
• Preferable to have military experience
• Rich experience interfacing with all levels of management; Experience of managing complex stakeholder interactions and leading discussions with top management
• Experience in implementation of latest technology tools, systems, and applications in Security operations
• Experience in project management in implementation of security automation and infrastructure
Competencies
Behavioural Competencies
Strategic Orientation
(Visionary Outlook, Business Acumen, Focus on Sustainability)
Entrepreneurial Mind-set
(Seizing opportunity, Resilience)
Stakeholder Partnering
(Value creation while leveraging networks, Customer centricity)
Outcome Orientation
(Effective execution operational excellence, Risk management, Ownership accountability)
Innovation Focus
(Unlocking technology potential, Building an agile organization)
Transformation Mind-set
(Learning agility, Embracing Change)
Team Orientation
(Teamwork collaboration, Conflict management)
Employee Development
(Employee Development, Driving a high-performance culture)
Technical Competencies
Security Strategy Management
(Business Know-how, Strategy Formulation Deployment, Research Innovation)
Intelligence Vigilance
(Intelligence Gathering Analysis, Vigilance Surveillance, Investigation Due Diligence)
Executive Protection Management
(Executive Protection Planning, Tactical Operation)
Asset Protection
(Planning Design, Asset Protection Operations)
Crisis Incident Management
(Crisis Planning Response, Incident Management Reporting)
Risk Management Audit
(Risk Assessment, Risk Mitigation, Security Audit)
Systems Technology Management
(Systems Management Automation, Systems Operations)
Security Governance
(Governance Planning Implementation, Functional Excellence, Legal Statutory Compliance)
Partner Management
(Partner Empanelment, Partner Performance Management Engagement)
Project Management
(Security Technologies / Automation / Infrastructure, Efficient Project Execution, Best Practices in Project Management)
Qualifications
Experience Educational Requirements
Educational Qualifications
(degree, training, or certification required)
Any Graduate or equivalent.
Desirable: Diploma/ Degree in Security Intelligence / Or from Defense Background in similar role
RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required) Should have minimum 12 -17 years’ experience in Physical Security Operation Security automation.
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