Verified Job
Customer Support / TeleCaller
Accounts Receivable Officer Journey Beyond
Customer Support / TeleCaller
#688883
Remote / WFH
Job Description
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
About You
We are looking for a bright, energetic self-starter who thrives in a fast-paced environment. You possess excellent organisational and time management skills, coupled with a high attention to detail. As a true team player with a hands-on approach, you are well-equipped to handle the demands of a high-volume business.
In addition to your strong work ethic, you enjoy taking initiative and have demonstrated skills in prioritising tasks effectively. Your ability to juggle multiple responsibilities while maintaining a positive attitude sets you apart as an ideal candidate for our team.
Key Attributes:
Advanced knowledge of MS Office, particularly MS Excel
Experience in audit processes, with the capability to provide well-reasoned explanations for financial discrepancies
Strong problem-solving and critical thinking abilities
Forward-thinking and tech-savvy, with a willingness to embrace new systems and automation
Proven experience with collection processes, results-driven mindset, and high motivation to identify credit risks
Proficient in providing effective resolutions to ensure payments are received within specified trading terms
About The Role
This is an exciting opportunity for someone eager to develop their career in Accounts Receivable, gaining hands‑on experience across a diverse customer base while becoming an integral part of the accounts team.
Key responsibilities will include:
Manage a high volume of debt collection and customer contact via phone and email, supporting accounts across the Journey Beyond businesses
Supplying customers with invoices and statements
Reconciling accounts with high volume invoices and resolving customer disputes
Debtor management
Daily and weekly reporting on outstanding debt
Payment allocations and receipting
General credit administration
Trial balance reporting and Analysis
Bank Reconciliations across the Journey Beyond suite
Handle EFTPOS payments and reconcile them to bank records.
What Journey Beyond Offer
Generous discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Flexible working environment
Successful candidates are required to provide a current National Police Clearance.
A pre-employment medical may be required as part of the recruitment process.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
About You
We are looking for a bright, energetic self-starter who thrives in a fast-paced environment. You possess excellent organisational and time management skills, coupled with a high attention to detail. As a true team player with a hands-on approach, you are well-equipped to handle the demands of a high-volume business.
In addition to your strong work ethic, you enjoy taking initiative and have demonstrated skills in prioritising tasks effectively. Your ability to juggle multiple responsibilities while maintaining a positive attitude sets you apart as an ideal candidate for our team.
Key Attributes:
Advanced knowledge of MS Office, particularly MS Excel
Experience in audit processes, with the capability to provide well-reasoned explanations for financial discrepancies
Strong problem-solving and critical thinking abilities
Forward-thinking and tech-savvy, with a willingness to embrace new systems and automation
Proven experience with collection processes, results-driven mindset, and high motivation to identify credit risks
Proficient in providing effective resolutions to ensure payments are received within specified trading terms
About The Role
This is an exciting opportunity for someone eager to develop their career in Accounts Receivable, gaining hands‑on experience across a diverse customer base while becoming an integral part of the accounts team.
Key responsibilities will include:
Manage a high volume of debt collection and customer contact via phone and email, supporting accounts across the Journey Beyond businesses
Supplying customers with invoices and statements
Reconciling accounts with high volume invoices and resolving customer disputes
Debtor management
Daily and weekly reporting on outstanding debt
Payment allocations and receipting
General credit administration
Trial balance reporting and Analysis
Bank Reconciliations across the Journey Beyond suite
Handle EFTPOS payments and reconcile them to bank records.
What Journey Beyond Offer
Generous discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Flexible working environment
Successful candidates are required to provide a current National Police Clearance.
A pre-employment medical may be required as part of the recruitment process.
