Account Manager|Customer Service

Title: Account Manager – Customer Service

Location: Pune

Job Summary: Account Manager is responsible for making sure client and customer needs are being met and understood by each department in the company.

Role Responsibilities:
• Manage processes for new and existing clients - Would be handling 2 or more processes at a given point in time Process documentation, preparing KPI’s, reports etc
• Training and knowledge transfer
• People management - hiring, motivating, recognizing and rewarding, coaching, training and problem solving
• Assist with development, process improvement, analysis and implementation of efficiency or quality initiatives
• Monitor resource utilization performance, ensuring there is no billing loss
• Supervising the performance and providing daily direction to a team of Team Coaches and CEPs to deliver to Organization goals of Service standards and Productivity standards Read more