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Account Director, Destination Sales
Jobs
#642874
Full Time
Job Description
Additional Information
Job Number25175197
Job CategorySales & Marketing
LocationMumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India, 400099
ScheduleFull Time
Located Remotely?N
Position Type Management
MARRIOTT INTERNATIONAL
Above Property Account Director Job Description
Position Title:
Account Director, Destination Sales
Date Created:
September 2026
Career Band:
Blue
Reports to:
Senior Director, Sales Marketing & Distribution – Singapore & Maldives
Department:
Consumer Ops (Sales & Marketing)
JOB SUMMARY
The role provides overall account management and direction of a select portfolio of India accounts, developing source market and account management strategies to build solid, long-term relationships from International Wholesale and Tour Operator accounts and retail travel agents. This role will hold an active account portfolio with proactive sales goals.
Partners with the Global Sales Organization (GSO) to verify the pull-through of segment strategies as appropriate. Develops strategic relationships with key segment buyers with the purpose of penetrating and growing local market share and driving revenue to hotels within the country (Maldives).
The role creates brand/property awareness by attending sales trips and trade shows. They analyze the activities of competitor hotels, including their customer base, aiming to secure new business and provide a market advantage. This role is to maintain a close relationship with customers and Global Sales Office (“GSO”) Teams in key markets and grow awareness for all properties.
BUSINESS CONTEXT
Above property role, travel between properties is required within country of responsibility + Maldives, which could be included according to MI expansion and/or market realignment.
CANDIDATE PROFILE
Education and Experience
High school diploma or equivalent.
University degree preferred.
8 – 10 years progressive work experience in the hotel industry with focus on Sales
CORE WORK ACTIVITIES
Drive Market Specific Demand Generation Strategies & Opportunities and Driving Revenue
Targets destination sales accounts for the resorts with heavy emphasis on proactive solicitation and account saturation
Partners with the Property Sales teams to manage the business opportunity
Handles all opportunities generated through sales calls, telemarketing, and walk-ins for destination sales
Identifies, qualifies and solicits new business to achieve personal and each property’s revenue goals
Focuses efforts on destination sales accounts with significant potential sales revenue
Develops effective destination sales plans and actions
Maximizes revenue by upselling packages and creative food and beverage options
Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand, etc. and knows how to sell against them
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Drive Customer Success & Business Performance
Handles complex business with significant revenue potential as well as significant customer expectations
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc
Develops relationships within community to strengthen and expand customer base and sales opportunities
Supports brand’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Provides excellent customer service in order to grow share of the account
Executes brand’s customer service standards and property’s brand standards
Participates in and practices daily moves of the brand (i.e. MI’s Spirit to Serve daily basics)
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event
Building Successful Relationships
Works collaboratively with off-property sales channels (e.g. wholesaler / tour operator booking/sub agents, market sales, strategic accounts) to ensure sales efforts are coordinated, complementary and not duplicative
Manages and develops relationships with key internal and external stakeholders
Uses sales resources and administrative/support staff
Key Job Role and Responsibilities
Maximizing Revenue, Market Share & Managing Profitability through leads generation
Focus on Leisure business, with a focus on key tour operators and their sub agents
Attend sales trips/trade shows and Marriott Sales Missions and establish a strong working relationship with key GSO personnel in each destination
Align with the Area/Country pricing and demand generation strategies
Building Successful Relationships with GSO, Booking Intermediaries, Local Stakeholders
Providing Exceptional Customer Relationships
New Opening Hotel Support
Carrying out competitor analysis. Increase in revenue from key source accounts
Manage the relationship between the client, their preferred intermediary and our hotels, including acting as the single point of contact if requested/needed.
Qualify leads on behalf of our on-property sales teams, communicate clients’ needs & wants and identify the most suited hotels. Support hotels to convert business.
Be a Destination Expert! Communicate key updates about hotels to all the stakeholders.
Carrying out competitor analysis and sharing market knowledge
Additional Responsibilities
Strategic oversight of all participating hotels/resorts’ performance, assisting in building action plans to address both account and market specifics
Country coordination and alignment around Consumer Operations Strategic Direction
Maximize account pricing, volume opportunities and expand customers business to each hotel
Active coordination and information sharing with all stakeholders
All hotels targeting the same set of clients (no duplication)
Increased reach and market-specific knowledge
Curated client relationships aligning with culturally specific business habits
Economies of scale Utilizes intranet for resources and information (e.g. training energizers, etc)
Leverages available eTools (e.g. Direct Connected Wholesale / Tour Operator distribution)
Conducts site inspections
Creates contracts as required
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Skills and Competencies
Leadership
Professional Demeanour: exhibiting behavioural styles that convey confidence and command respect from others; making a good first impression and representing the business in alignment with its values
Adaptability: maintaining performance level under pressure or when experiencing changes or challenges in the workplace
Managing Execution
Driving for Results: setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing and monitoring the efforts of self and/or others toward the accomplishment of goals; proactively taking action and going beyond what is required
Building and Contributing to Teams: leading and participating as a member of a team to move toward the completion of common goals while
fostering cohesion and collaboration among team members
Building Relationships
Coworker Relationships: interacting with others in a way that builds openness, trust and confidence in the pursuit of organizational goals
and lasting relationships
Customer Relationships: developing and sustaining relationships based on an understanding of customer needs and actions consistent with
brand’s service standards
Learning and Applying Personal Expertise
Technical Acumen: understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Sales Ability (Persuasiveness): using appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea
from prospects and clients
Sales Disposition: demonstrating the traits, inclinations and outlooks that characterize successful salespersons; exhibiting behaviour styles that
facilitate adaptation to the demands of the sales role
Supporting Sales Implementations: supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on
customer feedback; taking responsibility for customer satisfaction and loyalty
Basic Competencies: fundamental competencies required for accomplishing basic work activities
Basic Computer Skills: using basic computer hardware and software (e.g. personal computers, word processing software, Internet browsers, etc.)
Mathematical Reasoning: the ability to add, subtract, multiply or divide quickly, correctly, and in a way that allows one to solve work-related issues
Oral Comprehension: the ability to listen to and understand information and ideas presented through spoken words and sentences
Reading Comprehension: understanding written sentences and paragraphs in work-related documents
Writing: communicating effectively in writing as appropriate for the needs of the audience
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number25175197
Job CategorySales & Marketing
LocationMumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India, 400099
ScheduleFull Time
Located Remotely?N
Position Type Management
MARRIOTT INTERNATIONAL
Above Property Account Director Job Description
Position Title:
Account Director, Destination Sales
Date Created:
September 2026
Career Band:
Blue
Reports to:
Senior Director, Sales Marketing & Distribution – Singapore & Maldives
Department:
Consumer Ops (Sales & Marketing)
JOB SUMMARY
The role provides overall account management and direction of a select portfolio of India accounts, developing source market and account management strategies to build solid, long-term relationships from International Wholesale and Tour Operator accounts and retail travel agents. This role will hold an active account portfolio with proactive sales goals.
Partners with the Global Sales Organization (GSO) to verify the pull-through of segment strategies as appropriate. Develops strategic relationships with key segment buyers with the purpose of penetrating and growing local market share and driving revenue to hotels within the country (Maldives).
The role creates brand/property awareness by attending sales trips and trade shows. They analyze the activities of competitor hotels, including their customer base, aiming to secure new business and provide a market advantage. This role is to maintain a close relationship with customers and Global Sales Office (“GSO”) Teams in key markets and grow awareness for all properties.
BUSINESS CONTEXT
Above property role, travel between properties is required within country of responsibility + Maldives, which could be included according to MI expansion and/or market realignment.
CANDIDATE PROFILE
Education and Experience
High school diploma or equivalent.
University degree preferred.
8 – 10 years progressive work experience in the hotel industry with focus on Sales
CORE WORK ACTIVITIES
Drive Market Specific Demand Generation Strategies & Opportunities and Driving Revenue
Targets destination sales accounts for the resorts with heavy emphasis on proactive solicitation and account saturation
Partners with the Property Sales teams to manage the business opportunity
Handles all opportunities generated through sales calls, telemarketing, and walk-ins for destination sales
Identifies, qualifies and solicits new business to achieve personal and each property’s revenue goals
Focuses efforts on destination sales accounts with significant potential sales revenue
Develops effective destination sales plans and actions
Maximizes revenue by upselling packages and creative food and beverage options
Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand, etc. and knows how to sell against them
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Drive Customer Success & Business Performance
Handles complex business with significant revenue potential as well as significant customer expectations
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc
Develops relationships within community to strengthen and expand customer base and sales opportunities
Supports brand’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Provides excellent customer service in order to grow share of the account
Executes brand’s customer service standards and property’s brand standards
Participates in and practices daily moves of the brand (i.e. MI’s Spirit to Serve daily basics)
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event
Building Successful Relationships
Works collaboratively with off-property sales channels (e.g. wholesaler / tour operator booking/sub agents, market sales, strategic accounts) to ensure sales efforts are coordinated, complementary and not duplicative
Manages and develops relationships with key internal and external stakeholders
Uses sales resources and administrative/support staff
Key Job Role and Responsibilities
Maximizing Revenue, Market Share & Managing Profitability through leads generation
Focus on Leisure business, with a focus on key tour operators and their sub agents
Attend sales trips/trade shows and Marriott Sales Missions and establish a strong working relationship with key GSO personnel in each destination
Align with the Area/Country pricing and demand generation strategies
Building Successful Relationships with GSO, Booking Intermediaries, Local Stakeholders
Providing Exceptional Customer Relationships
New Opening Hotel Support
Carrying out competitor analysis. Increase in revenue from key source accounts
Manage the relationship between the client, their preferred intermediary and our hotels, including acting as the single point of contact if requested/needed.
Qualify leads on behalf of our on-property sales teams, communicate clients’ needs & wants and identify the most suited hotels. Support hotels to convert business.
Be a Destination Expert! Communicate key updates about hotels to all the stakeholders.
Carrying out competitor analysis and sharing market knowledge
Additional Responsibilities
Strategic oversight of all participating hotels/resorts’ performance, assisting in building action plans to address both account and market specifics
Country coordination and alignment around Consumer Operations Strategic Direction
Maximize account pricing, volume opportunities and expand customers business to each hotel
Active coordination and information sharing with all stakeholders
All hotels targeting the same set of clients (no duplication)
Increased reach and market-specific knowledge
Curated client relationships aligning with culturally specific business habits
Economies of scale Utilizes intranet for resources and information (e.g. training energizers, etc)
Leverages available eTools (e.g. Direct Connected Wholesale / Tour Operator distribution)
Conducts site inspections
Creates contracts as required
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Skills and Competencies
Leadership
Professional Demeanour: exhibiting behavioural styles that convey confidence and command respect from others; making a good first impression and representing the business in alignment with its values
Adaptability: maintaining performance level under pressure or when experiencing changes or challenges in the workplace
Managing Execution
Driving for Results: setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing and monitoring the efforts of self and/or others toward the accomplishment of goals; proactively taking action and going beyond what is required
Building and Contributing to Teams: leading and participating as a member of a team to move toward the completion of common goals while
fostering cohesion and collaboration among team members
Building Relationships
Coworker Relationships: interacting with others in a way that builds openness, trust and confidence in the pursuit of organizational goals
and lasting relationships
Customer Relationships: developing and sustaining relationships based on an understanding of customer needs and actions consistent with
brand’s service standards
Learning and Applying Personal Expertise
Technical Acumen: understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Sales Ability (Persuasiveness): using appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea
from prospects and clients
Sales Disposition: demonstrating the traits, inclinations and outlooks that characterize successful salespersons; exhibiting behaviour styles that
facilitate adaptation to the demands of the sales role
Supporting Sales Implementations: supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on
customer feedback; taking responsibility for customer satisfaction and loyalty
Basic Competencies: fundamental competencies required for accomplishing basic work activities
Basic Computer Skills: using basic computer hardware and software (e.g. personal computers, word processing software, Internet browsers, etc.)
Mathematical Reasoning: the ability to add, subtract, multiply or divide quickly, correctly, and in a way that allows one to solve work-related issues
Oral Comprehension: the ability to listen to and understand information and ideas presented through spoken words and sentences
Reading Comprehension: understanding written sentences and paragraphs in work-related documents
Writing: communicating effectively in writing as appropriate for the needs of the audience
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
