Senior Client Advisor - Houston Galleria

Dolce Gabbana, a leader in the world of luxury fashion, has an exceptional Senior Client Advisor career opportunity available at our Houston Galleria Boutique.

ROLE:
The Senior Client Advisor strives to achieve individual and team results and, at times responsible for acting as the Manager on Duty (MOD). The SCA coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.

MISSION:
Engage with clients and ensure the Dolce Gabbana Sales and Service standards are embodied consistently
Drive and exceed both individual and store sales objectives including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment by ensuring the highest level of customer service and quality of sales
Contribute to enhancing team performance as a guide and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
Capture quality client information to understand and meet clients’ needs to build relationships and personalize future client development opportunities
Build and develop long-lasting client relationships using the company’s clientele program and initiatives
Drives business through active client outreach and appointment selling
Attract new clients by acting as a Brand Ambassador through networking within the community
Professionally interacts with all levels of Management and Corporate representatives
Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition, and product features
Supervise the sales floor, acting as MOD when required
Responsible for opening and closing procedures while also holding store keys, as required
Support and maintain company visual merchandise presentation standards
Support in inventory preparation and execution
Work with all store teams to maintain a professional and productive work environment
Additional responsibilities as assigned

PROFILE:
3-5 Years of previous experience in sales roles, in Luxury Retail Companies
Proven excellent client service skills and commercial mindset
Previous experience in training and coaching people both in professional and non-professional contexts
Ability to drive results through others
Proficient computer knowledge (MS Word, Excel, and Outlook)
Ability to communicate and analyze business needs/trends with senior leadership
Ability to work in a fast-moving and dynamic environment
High flexibility and ability to adapt to different customers
Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

Dolce Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Location: USA – HOUSTON - TX Read more