Expressions of Interest: Casual Guest Service Agents and Porters - InterContinental Brisbane

Job details
Job type
Casual
 
Location
Brisbane QLD
 
Full job description
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane has just opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We’re always looking for new ways to raise the bar. So, we’re searching for Casual Guest Service Agents and Porters to join our Front Office team.

Please note that you will need to be available on Thursday July 10th and/or Friday July 11th for a short in-person interview onsite at the hotel.

Guest Service Agent (Casual)

Your day to day

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for Guest Service Agents who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you’ll mostly be:

Kicking off truly memorable guest experiences with the warmest of welcomes.
Acknowledging IHG One Rewards members and returning guests in person or over the phone.
Taking, managing, and receiving payments for guest bookings.
Making the check-in and check-out process feel swift and seamless.
Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations.
Being our guests’ trusted contact – helping with everything from billing enquiries to restaurant recommendations.
What we need from you

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Full Australian working rights.
Porter (Casual)

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. You will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service.

Your day to day

Kicking off truly memorable guest experiences with the warmest of welcomes
Assisting guests with luggage, organising transportation, valet parking and fulfilling a variety of other needs the guests may have
Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
Completing other ad-hoc duties as requested to assist the front office team to fulfilling guest needs
What we need from you

An unrestricted open driver's licence (manual required)
Ability to lift, pull and push large objects up to 23kg
A friendly smile, you'll be our guests first point of contact entering our hotel.
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Full Australian Working rights.
What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

Global hotel perks like accommodation and food and beverage discounts.
Your career journey will be supported through our lifelong development program.
IHG Career Milestone celebrations.
Transfer of entitlements as you move and grow with IHG.
Access to our incredible retail discounts platform - Perkbox.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

 
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