Victim Support Worker - East

Posted: 13/06/2025
Closing Date: 11/07/2025
Salary: $87,368.00 - $87,368.00
Job Type: Permanent - Part Time
Location: Ringwood
Job Category: Community Services and Development
Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include Communities for Children, Family Health Wellbeing, Childhood Development, Education Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.

Our dedicated Victim Assistance Program assists individuals with their management of the impact of crime. Through the provision of consumer focussed case management services, we promote recovery and minimise secondary victimisation sometimes experienced in the criminal justice systems. We are experts in this space and on the verge of expansion - we currently support 3,000 consumers each year and this will grow as we expand into new regions.

Job Description
Why work at Windermere?

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary.

Flexible Ways of Working - home, in the office or combination of both
Above Award Personal Leave and 17.5% annual leave loading
Gifted days off (between Christmas and New Year)
Employee Referral Program - $500 per referral
Flexible Leave Scheme (50/52, 51/52)
Salary packaging (up to $15,+00 per year + additional $2,650 meals and entertainment)
Structured performance and 1-on-1 development check-ins
Secondment and career growth opportunities
Staff discount program for everyday items
Opportunities for professional development
Study Leave provisions
Paid Parental Leave
Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. n our staff survey from November 2024, 87% of respondents said they were "proud to work at Windermere" and 86.3% feel "we are committed to diversity, equity and inclusion". Read more here https://tinyurl.com/pulsesurveynov2024

Desired Skills and Experience
Now, let’s talk about this exciting opportunity!

As the Victim Support Worker, you will respond to victims of violent crime, provide information and advice, assist them to navigate the justice system, and refer to specialist services as required.

You will also liaise with other victim services including Family Violence and Sexual Assault Services.

Success will be achieved when victims feel empowered, receive a tailored service according to their goals and focused on their individual safety and recovery.

A Driver Licence is essential as you’ll provide both outreach and remote services to your consumers.

All expertise levels will be considered and rewarded accordingly, however experience with family violence is essential!

This is a permanent part-time opportunity (0.8 / 4 days per week) and located in Eastern suburbs of Melbourne.

As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,+00 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - (https://calculator.accesspay.com.au/salary-packaging-calculator)

Key Selection Criteria:

Tertiary qualifications in Social Work, Social Welfare or relevant equivalent (meeting the minimum requirements for working as a Family Violence specialist).
Minimum 3 years’ experience within the community sector, preferably in a trauma related field.
Case management, intake and assessment experience.
Risk identification and management capability, including confidence with the MARAM framework.
Capability to engage in community engagement and education.
Ability to provide tailored support to victims of crime from diverse backgrounds and communities.
Excellent verbal and written communication skills
Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
Current Victorian Drivers’ Licence.
Willingness to undertake relevant pre-employment screening and checks.
Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights
If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.

If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 87+4 1311 or email opportunities@windermere.org.au

Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels. Read more