Manager Employee Experience and Advisory Services

The Opportunity

At ReturnToWorkSA, our new service delivery model reflects our commitment to a culture of continuous improvement. This strategic shift enables us to release three critical roles for recruitment, each key to driving the anticipated outcomes of our new way of working.

We are excited to offer an opportunity for an experienced people-leader to join us as the Manager Employee Experience and Advisory Services. In this leadership role, you will oversee a multi-disciplinary team, responsible for delivering and continuously improving key HR services throughout the entire employee lifecycle. You will oversee critical functions such as payroll, recruitment and selection, Work Health and Safety (WHS), learning and development, while providing coaching and guidance to foster the growth of a passionate team.

Working closely with the People, Capability and Culture Leadership Team, you will help shape the future of HR service delivery, ensuring compliance and leading strategic initiatives that contribute to ReturnToWorkSA’s success.

The position

As the Manager Employee Experience and Advisory Services, you will lead a passionate team focused on providing high-quality HR services across ReturnToWorkSA. You will be responsible for overseeing daily operations, managing workflows, and ensuring the efficient handling of HR queries and processes. Your leadership will drive continuous process improvements, standardisation, and compliance with relevant policies, procedures, and legislation while delivering an outstanding employee experience. Additionally, you will manage payroll, government reporting requirements and records management to maintain high operational standards.

This role offers the opportunity to oversee the full employee lifecycle, from recruitment through to offboarding, while ensuring HR policies, systems, and processes align with our broader people strategies. You will manage Work Health Safey (WHS) and Wellbeing services and work closely with the WHS Wellbeing Consultant to ensure a safe and compliant workplace. Additionally, you will contribute to organisational change initiatives, continuously optimising systems and processes to enhance employee experience and performance.

This role will be a full-time fixed term contract for 3 years.

What you bring

Experience in leading a team with passion for enhancing the employee and workplace experience
Calm and dependable, you approach challenges with diplomacy, empathy and sound decision making, fostering a positive, supportive work environment
Proven track record of process improvement, implementing programs and services that enhance employee engagement
Experience in managing payroll or similar, interpreting industrial instruments and legislation, with the ability to pick up systems quickly
Collaborative in nature, coupled with your deep understanding of compliance, risk, and legislative frameworks, enabling you to enhance the employee and workplace experience while delivering high-quality, people-centred outcomes
ReturnToWorkSA Profile

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

Why join us?

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

An extensive wellbeing program
access to a broad range of wellbeing seminars, webinars and information sessions
a free onsite gym and bike storage
annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
discounted corporate private health insurance
and a proactive EAP provider
Flexible work options including part time and working from home
Access to learning and development programs to enhance your personal and professional skill set and career development
Modern offices with excellent amenities in the Adelaide CBD
Special requirements/Conditions

Credit default and bankruptcy checks
National Police Check
Qualification checks
Some occasional out of hours work may be required.
Further information

Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

Manager Employee Experience and Advisory Services - Position Description - May 2025.docx

The salary range for this position is aligned with the Mercer CED Job Evaluation framework. The final offer will be commensurate with your qualifications, skills and experience.

How to apply

Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to Monique Roberts, Executive Leader - People, Capability and Culture by 12:00pm 16 May 2025. If you would like to discuss the position further, Monique Roberts can be contacted on 08 8233 2427.

Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

Inclusion and acceptance

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?

We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes, we still want to hear from you. Read more