Process Trainer in BPO

• Tech Mahindra LTD_ Noida _ Hiring for Process Trainer in E Commerce Domain • Job Responsibilities • Ensure successful execution of training needs Measure program training effectiveness Responsible for on going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal External Calibrations Manage Knowledge Check for New Hires Production Staff Should be aware about terminologies like TNI, TNA, BQM, Throughput etc. Knowledge, Skills and abilities- Very Strong written and verbal communication skills (English)Customer/ Client Handling Skills Experience in any product/process/soft skill/up-skilling training Open to Work in 24X7, 6 days working Rotational Candidate Profile: Desired Candidate Profile • Min Graduate... Read more