Experienced Casino Cashier

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Are you ready to join the winning team?

At Metropolitan Gaming we are as committed to delivering for our employees as for our customers. We know it's our people who make us stand out which is why we believe in giving every team member the training, development, and support they need to fulfil their potential.

We are recruiting for Experienced Casino Cashiers to join our growing business, this is your chance to join a fun, professional and energetic company like ourselves.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

Tips
Enhanced salary from midnight until 6am
Cycle to work scheme
Company pension
Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
Regular training and development
Employee health and well-being services
Refer a friend incentive
50% off food and drinks in all our UK venues
Financial advice services
Holiday accrual with length of service
Main Responsibilities:

Observe at all times the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation.
Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager.
Investigating queries from head office or in-house.
Updating points/player tracking for customers.
Maintaining all ATM's.
Processing all banking.
To provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
Actively meet day-to-day customer service needs and respond appropriately to all queries.
Positively support company-wide customer service initiatives.
Actively create a team environment and support other team members where possible.
Keep management informed of major players and their transactions or of any unusual incident or event.
Maintain a good working relationship with management and other departments within the venue.
Report and refer to senior colleagues any unusual or major incidents of concern.
Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
Always maintain and reflect the company values.
Required Skills:

Banking or finance experience
Strong work ethic with a passion for exceeding expectations
Organised and methodical
Upbeat and positive attitude
Numerate
Articulate (in English)
Personable
Customer service focused
Computer literate
Desireable But Not Essential

Competent with use of NEON
Understand and apply AML/SG policy requirements for the cashier role
Competent with cash desk manual and policies
Holds a valid Personal Functional Licence (PFL)
Understand and apply AML/SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance
Empire Casino Opening Hours:

Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours Sunday Open 24 hours
Please Note: you must be 18 or over and have the right to work in the UK. Read more