Team Leader, Court Support Services

Job Title: Team Leader, Court Support Services (Frankston)

About the Role
This role has responsibility for the day-to-day delivery of the ARC and CISP programs at the Frankston Magistrates' Courts.

It provides leadership and support to a multidisciplinary team of case managers who provide support to people on bail with multiple and complex needs.

Main Responsibilities
Responsible for co-ordinating the day-to-day delivery of the ARC and CISP programs, in consultation with the Manager Court Support Services (Frankston/Moorabbin), and in line with relevant organisational policies, procedures and standards.
Provide mentoring and supervision to staff in relation to their case management of clients, including in relation to clinical risk and its mitigation.
Allocate resources in a flexible and efficient manner to effectively manage client loads and to ensure timely and responsive service delivery.
Actively and meaningfully engage in supervision and respond to clinical feedback provided.
Manage a client caseload in line with program and organisational requirements.
Identify and implement practice improvements that will enhance the quality of the CSS program suite, in consultation with ARC and CISP Practice Leads.
Ensure programs are delivered in a way that is family/person-centred, and responsive to and inclusive of the diverse needs and backgrounds of all clients.
Work with individuals and teams to identify and address continuous improvement and professional development needs.
Participate in the recruitment and induction of program staff.
Establish effective working relationships with the judiciary, legal profession and court staff in relation to clients within the court process, providing advice regarding program eligibility, and relevant referral and treatment options.
Develop and maintain effective and collaborative relationships with community stakeholders.
Provide supervision to the Administration Officer and coordinate the management of the Court Support Services off-site location.
About You
You will need:

Extensive experience in the assessment and case management of clients with multiple and complex needs.
Experience in the leadership and management of health and/or social welfare staff.
Demonstrated capacity to establish and maintain effective stakeholder relationships.
Sound knowledge of evidenced-informed practice models and frameworks for working with multiple and complex needs, including those with a mental illness, intellectual disability and/or acquired brain injury, as well as triage and waitlist management.
If you have the right skills and experience, please click the 'Apply Now' button to submit your application. Please include your resume and any other relevant information. Read more