Customer Support Executive Responsibilities:
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
Thanks and regards,
Prabhu VG
Non-IT Recruiter
#24, 14th Main Rd, 4th Sector, HSR Layout,
Opp to HSR BDA complex ,
Bengaluru, Karnataka 560102.
Mobile: +51362223+
Email :prabhu.vg@nexplaceinfo.com
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