Customer Care Manager Full|Time

Roles Responsibilities -
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Other Details
• Keywords: .
• Industry: Medical/Healthcare/Hospital

Location

Jaipur

Job Title

Customer Care Manager

Experience

3.0 yrs - 5.0 yrs

CTC

INR 4.00 lacs - 6.00 lacs Read more