Verified Job
IT / Software / Data Analyst
1st Line IT Support Technician
IT / Software / Data Analyst
#717095
Remote / WFH
Switch Business Systems Limited
Job Description
Role Overview:
We are seeking a skilled and customer-focused Technical Support Agent to join our dynamic MSP team. The ideal candidate will have hands-on experience supporting Microsoft 365, Azure, networking infrastructure, IT security, and hardware diagnostics. This role involves both remote and on-site support, ensuring our clients receive top-tier technical assistance and proactive solutions.
Key Responsibilities:
Provide 1st and 2nd line technical support to clients via phone, email, remote tools, and on-site visits.
Troubleshoot and resolve issues related to:
Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune)
Microsoft Azure (VMs, AD, AVD, networking, security)
Networking (firewalls, routers, switches, VPNs, DNS/DHCP)
IT Security (endpoint protection, MFA, compliance policies)
Hardware (PCs, laptops, printers, servers, peripherals)
Perform routine maintenance, patching, and monitoring of client systems.
Assist with onboarding/offboarding processes and user account management.
Document issues, solutions, and procedures in the ticketing system.
Participate in project deployments and migrations.
Travel to client sites for installations, troubleshooting, and audits as required.
Required Skills & Experience:
2+ years in a technical support or helpdesk role, preferably within an MSP.
Strong knowledge of Microsoft 365 and Azure environments.
Solid understanding of networking fundamentals (TCP/IP, VLANs, firewalls).
Experience with Windows Server, Active Directory, and Group Policy.
Familiarity with security best practices and tools.
Proficient in diagnosing and resolving hardware issues.
Excellent communication and customer service skills.
Demonstrated ability to manage multiple priorities independently, coupled with a proactive approach to workload and support delivery.
Desirable Qualifications:
Microsoft certifications (e.g., MS-900, AZ-104, MD-102)
CompTIA Network+ / Security+
Experience with RMM tools and PSA systems (e.g., NinjaRMM, HALO, ConnectWise)
Driving license and access to a vehicle
What We Offer:
Competitive salary and benefits package
Ongoing training and certification support
A collaborative and supportive team environment
Opportunities for career progression within a growing MSP
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Work Location: In person
We are seeking a skilled and customer-focused Technical Support Agent to join our dynamic MSP team. The ideal candidate will have hands-on experience supporting Microsoft 365, Azure, networking infrastructure, IT security, and hardware diagnostics. This role involves both remote and on-site support, ensuring our clients receive top-tier technical assistance and proactive solutions.
Key Responsibilities:
Provide 1st and 2nd line technical support to clients via phone, email, remote tools, and on-site visits.
Troubleshoot and resolve issues related to:
Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune)
Microsoft Azure (VMs, AD, AVD, networking, security)
Networking (firewalls, routers, switches, VPNs, DNS/DHCP)
IT Security (endpoint protection, MFA, compliance policies)
Hardware (PCs, laptops, printers, servers, peripherals)
Perform routine maintenance, patching, and monitoring of client systems.
Assist with onboarding/offboarding processes and user account management.
Document issues, solutions, and procedures in the ticketing system.
Participate in project deployments and migrations.
Travel to client sites for installations, troubleshooting, and audits as required.
Required Skills & Experience:
2+ years in a technical support or helpdesk role, preferably within an MSP.
Strong knowledge of Microsoft 365 and Azure environments.
Solid understanding of networking fundamentals (TCP/IP, VLANs, firewalls).
Experience with Windows Server, Active Directory, and Group Policy.
Familiarity with security best practices and tools.
Proficient in diagnosing and resolving hardware issues.
Excellent communication and customer service skills.
Demonstrated ability to manage multiple priorities independently, coupled with a proactive approach to workload and support delivery.
Desirable Qualifications:
Microsoft certifications (e.g., MS-900, AZ-104, MD-102)
CompTIA Network+ / Security+
Experience with RMM tools and PSA systems (e.g., NinjaRMM, HALO, ConnectWise)
Driving license and access to a vehicle
What We Offer:
Competitive salary and benefits package
Ongoing training and certification support
A collaborative and supportive team environment
Opportunities for career progression within a growing MSP
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Work Location: In person
