Verified Job
Customer Support / TeleCaller
10th Pass Job Call Center
Customer Support / TeleCaller
#194436
Remote / WFH
Job Description
10th Pass Job – Call Center
• To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
• To ensure prompt and accurate information being provided with appropriate resolution
• To achieve operational targets as defined by for the process
• To maintain queue levels to agreed SLA targets levels
• To achieve and maintain a good knowledge/capability of BT systems.
• When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
• To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
• To ensure prompt and accurate information being provided with appropriate resolution
• To achieve operational targets as defined by for the process
• To maintain queue levels to agreed SLA targets levels
• To achieve and maintain a good knowledge/capability of BT systems.
• When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
