Zoof software Solutions

We are looking for the Customer Service Executive those who can join immediate

Responsibilities

1. Promote excellent customer service and ensure satisfaction is delivered consistently.

2. Complete bookings with carriers and submission of shipping instructions with great accuracy

3. Build a strong relationship with customer in terms of high confidence level

4. Communicate and follow-up with customer on the status of their shipments or deliveries.

5. Understand individual customer’s processes and Key Performance Indicators (KPIs).

6. Achieve and monitor customer’s monthly Key Performance Indicators (KPIs) closely.

7. Comply with company’s standard operating procedure (SOP) and quality policy.

8. Communicate with superior to improve department processes.

+. Perform any other tasks as and when assigned by the superior.

Requirements:

1) Solve customer queries and inquires

2) Track shipments and inform customers where they are

3) Be prompt and quick in resolve issues

4) Escalate shipments that are pending and find solutions for the same.

5) Inform customers if documentation is pending.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹10,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Monday to Friday
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service Executive: 1 year (Preferred)
Work Location: Hybrid remote in Mumbai Suburban, Maharashtra

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