(X467) Openings Top Bpo Accenture,infosy 50k, UK shift
job summary
handle customer queries via phone calls emails or chats with a focus on resolving issues efficiently provide excellent customer service by understanding their needs and concerns and offering solutions accordingly manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction meet performance targets for quality metrics such as first call resolution rate handle time and abandon rate
qualifications
- 0-5 years of experience in bpo/call centre environment
- excellent communication skills in english language written spoken
- ability to work rotational shifts including night shifts uk shift
- strong problem-solving skills with ability to handle multiple tasks simultaneously
- basic computer knowledge with proficiency in microsoft office applications
responsibilities
- handle customer queries via phone calls emails or chats with a focus on resolving issues efficiently
- provide excellent customer service by understanding their needs and concerns and offering solutions accordingly
- manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction
- collaborate with internal stakeholders to resolve complex issues that require technical expertise
- meet performance targets for quality metrics such as first call resolution rate handle time and abandon rate
desired requirements
- 0-5 years of experience in bpo/call centre environment
- excellent communication skills in english language written spoken
- ability to work rotational shifts including night shifts uk shift
- strong problem-solving skills with ability to handle multiple tasks simultaneously
- basic computer knowledge with proficiency in microsoft office applications
benefits
- two way transport
- call hr
Job description
Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
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Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
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handle customer queries via phone calls emails or chats with a focus on resolving issues efficiently provide excellent customer service by understanding their needs and concerns and offering solutions accordingly manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction meet performance targets for quality metrics such as first call resolution rate handle time and abandon rate
qualifications
- 0-5 years of experience in bpo/call centre environment
- excellent communication skills in english language written spoken
- ability to work rotational shifts including night shifts uk shift
- strong problem-solving skills with ability to handle multiple tasks simultaneously
- basic computer knowledge with proficiency in microsoft office applications
responsibilities
- handle customer queries via phone calls emails or chats with a focus on resolving issues efficiently
- provide excellent customer service by understanding their needs and concerns and offering solutions accordingly
- manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction
- collaborate with internal stakeholders to resolve complex issues that require technical expertise
- meet performance targets for quality metrics such as first call resolution rate handle time and abandon rate
desired requirements
- 0-5 years of experience in bpo/call centre environment
- excellent communication skills in english language written spoken
- ability to work rotational shifts including night shifts uk shift
- strong problem-solving skills with ability to handle multiple tasks simultaneously
- basic computer knowledge with proficiency in microsoft office applications
benefits
- two way transport
- call hr
Job description
Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access
Access all high-level positions and get the job of your dreams.
Sign up now