(X467) Openings Top Bpo Accenture,infosy 50k, UK shift

job summary

handle customer queries via phone calls emails or chats with a focus on resolving issues efficiently provide excellent customer service by understanding their needs and concerns and offering solutions accordingly manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction meet performance targets for quality metrics such as first call resolution rate handle time and abandon rate

qualifications

- 0-5 years of experience in bpo/call centre environment
- excellent communication skills in english language written spoken
- ability to work rotational shifts including night shifts uk shift
- strong problem-solving skills with ability to handle multiple tasks simultaneously
- basic computer knowledge with proficiency in microsoft office applications

responsibilities

- handle customer queries via phone calls emails or chats with a focus on resolving issues efficiently
- provide excellent customer service by understanding their needs and concerns and offering solutions accordingly
- manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction
- collaborate with internal stakeholders to resolve complex issues that require technical expertise
- meet performance targets for quality metrics such as first call resolution rate handle time and abandon rate

desired requirements

- 0-5 years of experience in bpo/call centre environment
- excellent communication skills in english language written spoken
- ability to work rotational shifts including night shifts uk shift
- strong problem-solving skills with ability to handle multiple tasks simultaneously
- basic computer knowledge with proficiency in microsoft office applications

benefits

- two way transport
- call hr

Job description

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