Voice process - Tamil and Malayalam

Voice process Executive

Experience: Fresher

Language: Tamil, Malayalam, Kannada, Telugu

Candidate have Good Communication in English

Salary: 15k TH, 17k CTC + 7 k incentive

Immediate joining/ Fresher only

job description

Handle incoming customer inquiries via phone, email, or chat.
Provide accurate, valid, and complete information by using the right tools and resources.
Resolve customer complaints efficiently and professionally.
Maintain a high level of customer satisfaction through excellent service.
Record customer interactions, issues, and resolutions in the system.
Follow communication procedures, guidelines, and policies.
Coordinate with other departments to resolve customer issues.
Meet performance targets such as response time, resolution time, and customer satisfaction.
Stay updated with product knowledge and company policies.
Provide feedback on customer trends or recurring issues to the team lead or manager.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Fixed shift
Rotational shift
Supplemental Pay:

Performance bonus
Yearly bonus
Ability to commute/relocate:

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Location:

Bengaluru, Karnataka (Required)
Work Location: In person

Speak with the employer
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