voice process- Malayalam

Voice process Executive

Language: Malayalam/ tamil

Experience: 0-1 year

salary: 15k - 18k incentive upto 8 k

Fresher welcome!!!

Voice Process Executive Responsibilities:

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Planning the training and standardization of service delivery.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

Requirements:

Higher secondary or bachelor’s degree.

Languages-Malayalam/Kannada With Average English

Excellent interpersonal and written and oral communication skills.

Computer skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Fixed shift
Supplemental Pay:

Performance bonus
Yearly bonus
Work Location: In person