VNA Trainer//Communication Trainer//International BPO

S
Santosh Rajendra Singh (Proprietor of Explore360 HR Solutions)


UK / AUSTRALIA / US International BPO Hiring for Fresher/Experienced - Mumbai / Pune
Santosh Rajendra Singh (Proprietor of Explore360 HR Solutions) • Thane, Maharashtra • via Foundit.in
8 days ago
₹2.5L–₹8.5L a year
Full–time
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Job description
We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process)

BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex many more
• Salary is upto 60,000 + Annual Bonus
• U.S / U.K / Australia / Day shift Shift Available
• Telephonic Interview
• Fixed Shift / Weekend s Off
• Call or WhatsApp Kabir 877+8+7221

TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI ...
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BPO


VNA Trainer//Communication Trainer//International BPO
BPO • Mumbai, Maharashtra • via Expertini
11 days ago
Full–time
No Degree Mentioned
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Job description
Urgent Openings in GURGAON
Leading BPO
VNA Trainer//Soft Skills Trainer//Communication Trainer
Require Excellent Communication Skills
CTC UPTO 7.5LPA based on Last CTC
Shifts 24*7
Require minimum 6 Months Experience as VNA Trainer/Communication Trainer
Role and Key Responsibilities:
• Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure
alignment with operational standards.
• Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.
• Design and deliver refresher training programs in English, tailored to meet specific needs and
operational requirements.
• Innovate training materials by integrating floor requirements and best practices into the training
curriculum.
• Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.
• Foster intra- and inter-function collaboration to support seamless training and operational
processes.
• Proactively implement best practices and contribute to value addition across multiple locations.
• Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.
• Interact with customers as required to gather feedback and address training-related queries.
• Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.
• Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in
training outcomes.
• Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.
• Mentor and support new trainers to enhance their effectiveness and integration into the training
team.
• Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the
team and with the TTBU training team.
• Analyze and report training batch performance, identifying areas for improvement and
implementing corrective actions.
• Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.
• Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.
• Monitor and report improvements, ensuring training initiatives drive positive changes and meet
established goals.
Key skills knowledge:
• Exceptional verbal and written communication skills in English.
• Strong facilitation and presentation skills with a proven ability to engage and motivate
participants.
• Proficient in data handling, interpretation, and management.
• Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer
applications.
• Excellent people management and interpersonal skills, with a demonstrated ability to build
and maintain effective relationships.
• Strong organizational and time management skills, with the ability to handle multiple tasks
and priorities effectively.
Interested candidates can share their resume at or call at 8467054123 Read more