Virtual Care Officer

Job Description:

- Handling Of Outbound Calls Of Customers Regarding Card Control

- Clarifications Queries On Transactions Declined Due To Card Control Not Enabled

- Renewal And Upgrade Customers For Welcome Call/Feature Enforcement

- Responding To Customers With The Resolution Within The Defined TATs

- Answering Customer Calls Within The Specified Call Answer Time

- Attempting To Delight The Customer By Striking A Relationship And Fulfilling Needs

- Call Back To Customers In Case Of Any Unresolved Queries Etc.

- Appropriately Escalating Cases To The Supervisor.