Vice President Operations

Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3000 associates serve close to 6 million members. The company provides both matchmaking and wedding related services and is also complemented by 100+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. Jodii, a game changing vernacular matrimony service for common people was launched in 2024. With Jodii, Matrimony.com serves all facets of people on the economic spectrum – ranging from the HNI to the commoner. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion wedding services Industry; Wedding Bazaar – the Largest Wedding Services Provider and Mandap.com – the Largest Online Wedding Venues Platform. Matrimony has also forayed into international markets with its UAE operations completing over 4 years and Bangladesh operations commencing in year 2021. The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come. Role Overview Build a long-term vision for the marketplace offering and drive a scale-up plan across the country. Provide leadership across supply-side, demand-side, operations and product aspects. Deliver meaningful growth and a profitable business model. Key Responsibilities Supply Scale Up • You will design and execute the supply-side scale-up strategy across the country. • You will adopt a methodical approach to scale-up the supply-side of the marketplace, while at the same time building processes to ensure that the quality of the supply-side remains intact. • You will partner closely with the supply-side to generate ideas for growth of the business and work with them to execute on those ideas Demand Acceleration • You will lead and drive demand generation strategies for the marketplace. • You will collaborate with organizational stakeholders on integration of the marketplace with the organization’s portfolio of products and services, with the objective of accelerating demand across the board Operations • You will strategize and scale-up the operations capabilities for the marketplace Product • You will work closely with the Product team in co-creating a vision for the marketplace and in driving a product roadmap Customer Experience Insights • You will demonstrate ownership of the overall customer experience and work towards delivering consistently superior customer experience • You will lead the customer-insights engine and innovate across supply, demand, product and operations to continuously strengthen the product-market fit based on customer insights People Leadership • You will demonstrate astute leadership skills and inspire teams to work towards the larger vision • You will build and lead multiple teams across supply and operations across the country • You will be an excellent communicator and collaborate with teams at all levels in the organization to drive growth for the marketplace Candidate Specifications • 15+ years of experience in building and leading marketplaces for consumer internet businesses / start-ups in India • Demonstrated successes in scaling new ideas and delivering impactful business outcomes in consumer internet companies • 8 -10 years of people leadership experience, having built and led high-growth teams • MBA from a top-tier school preferred; Undergraduate degree from a top-tier school preferred Functional Competencies • Entreprenurial mindset • Ability to drive PL for a new business and demonstrate meaningful outcomes • Empathy for suppliers and customers • Problem Solving • Product Innovation • People Leadership • Stakeholder Management • Strong communication skills and executive presence