US Customer Support Executive

Role Definition Requirement

Call Center Representative will be the liaison between our company and its current and

potential customers. Needs to be experienced, self-driven and motivated Voice Agent .

Job Description

● He/She will be responsible for making and receiving outbound/inbound calls

● Managing large amounts of inbound and outbound calls in a timely manner

● Following the provided “scripts” when handling different topics

● Will strive towards going beyond the assigned target and achieve best possible

conversion rate

● Build sustainable relationships and engage customers by taking the extra mile

● Keep records of all conversations in our CRM Database by documenting everything

Requirement

● Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written

communication Skills

● Versant 6 Certified

● Track record of over-achieving quota

● Strong phone and verbal communication skills along with active listening

● Customer focus and adaptability to different personality types

● Ability to multitask, set priorities and manage time effectively

Educational Qualification Requirement

● Minimum Graduate in any stream

Desired Experience

● 1Years of International Outbound Sales experience (US)

Facility:

Both side Cab facilities will be provided to the candidates.

Job Type: Full-time

Salary: ₹30,000.00 - ₹45,000.00 per month

Benefits:

Provident Fund
Schedule:

Monday to Friday
Night shift
Supplemental pay types:

Performance bonus
Yearly bonus
Ability to commute/relocate:

Moti Nagar, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

total work: 3 years (Preferred)
Customer service: 3 years (Preferred)
International voice process: 2 years (Preferred)
international sales: 1 year (Required)
Language:

English (Required)
License/Certification:

Versant 6 (Required)
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