Urgent Opening|Executive| Sr Executive| Quality Assurance
Participate in the design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to management.
Provide regular feedback to Client serving officers.
QA will also be responsible for sharing NPS surveys and collating the data from those surveys.
QA will have to perform a few calls to all the potential detractors, to gain their confidence.
QA will have to Capture the critical client VOCs, which can help management to improve the experience for our clients.
Experience Required- 2 to 5 years
CTC- Upto- 6 lpa
Pls make a note that this not the quality Engineer role or any kind of tech role.
So Pls apply accordingly.
Interested Candidate Can mail there resume to
Regards
Gaurav Singh
AVP- Talent Acquisition
Apply Now
Performs call monitoring and provides trend data to management.
Provide regular feedback to Client serving officers.
QA will also be responsible for sharing NPS surveys and collating the data from those surveys.
QA will have to perform a few calls to all the potential detractors, to gain their confidence.
QA will have to Capture the critical client VOCs, which can help management to improve the experience for our clients.
Experience Required- 2 to 5 years
CTC- Upto- 6 lpa
Pls make a note that this not the quality Engineer role or any kind of tech role.
So Pls apply accordingly.
Interested Candidate Can mail there resume to
Regards
Gaurav Singh
AVP- Talent Acquisition