Telecalling Manager Ajmer

Responsibilities: Team Management II Performance Improvement II Customer Satisfaction

• Manage a team of telecalling/customer service agents and executives

• Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results

• Identify customers’ needs and wants, clarifying information whenever possible

• Resolve customer complaints and follow-up to check if an action has been taken

• Gain comprehensive product knowledge to enhance team...