Telecaller

Position Description : Telesales Executive

Company Navnit Insurance Broking Pvt Ltd

1. Overall Purpose: Tele calling achieving the defined SLAs

2. Reporting to: Team Leader

3. Accountabilities: Primary Critical Accountabilities
Adhere to the product script provided by Company
Meeting the monthly productivity targets
Should meet the required benchmarks
o Login hours
o Call handling time
o Quality scorings as per the requirements laid down by the company
Capture additional customer details
Generate Reference and Cross-sell