Technical Writer

Location
Eight Mile Plains QLD
 
Benefits
Pulled from the full job description
Work from home
Parental leave
Casual dress
Paid volunteer leave
Opportunities for promotion
 
Full job description
First Things First - What We Can Offer You
Leave to foster personal connections, health overall well-being
Emloyee Assistance Program
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Delicious, free, chef-prepared lunch daily on site
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Talent Referral Program – get rewarded for referring a friend to join our team!
Casual dress and relaxed office environment
Fun team camaraderie and events
Opportunities for career progression and development
Diverse training internal networking opportunities across all of our product lines
A range of other fantastic benefits!
Check out our website for more about working at Simpro Group
https://www.simprogroup.com/uk/company/careers#positions
The Job
The Technical Writer is a skilled professional who applies deep professional knowledge to create and improve learning resources that meet the needs of end users.
What You’ll Do
The Opportunity
As a Technical Writer at Simpro, you'll be responsible for developing and maintaining high-quality learning content that empowers our diverse user base. You'll work on a variety of documentation challenges, always with a keen eye on user experience and clarity. This is an exciting opportunity to contribute to a growing company and make a real impact on how people interact with technology.
Key Responsibilities
Develop and Maintain Content: Write, review, and maintain Simpro's learning resources, ensuring consistency, accuracy, and adherence to our established writing style guidelines and standards.
Enhance User Experience: Tackle diverse documentation challenges, focusing on user experience and ensuring content is clear, intuitive, and easy to understand.
Drive Improvement: Recommend and implement improvements in writing practices, systems, and processes to optimize content creation and delivery.
Collaborate Effectively: Work closely with internal teams and subject matter experts to gather information, validate content, and continuously improve our learning materials.
Advise on Best Practices: Provide expert advice on best practices for technical writing and documentation across the organization.
Cross-Functional Alignment: Collaborate cross-functionally to ensure all learning resources align perfectly with broader company needs and objectives.
Manage Knowledge Base: Manage and publish articles to our knowledge base platform, ensuring content is up-to-date and easily accessible.
Support Diverse Mediums: Contribute to the delivery of written learning resources through various mediums, including engaging in-product walkthroughs.
What You’ll Bring
You're a highly motivated and detail-oriented professional with:
A strong understanding of technical writing and documentation principles.
Proven ability to write clearly, concisely, and accurately for technical audiences.
Experience in maintaining and improving knowledge base content.
A user-centric mindset with a focus on improving the learning experience.
Excellent collaboration and communication skills.
A proactive approach to identifying and implementing improvements.
Experience or a willingness to work with walkthrough software such as Pendo, Walkthrough, Whatfix, or Stonly is desired but not required.

If you are ready to step into an exciting new Learning and Development role then apply here - you won't be disappointed!
Core values required of all Simpro, AroFlo, BigChange ClockShark employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit
simprogroup.com/au/company/careers
to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
Please note, no agencies will be accepted in the recruitment of this role.

Welcome

Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!

About Us

Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business? Explore our products at
simprogroup.com
,
aroflo.com
,
bigchange.com
and
clockshark.com
.
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