Technical Writer

About Hippo Video:

Hippo Video is an interactive video platform with a mission to transform the way businesses connect using videos. Headquartered in Newark, Delaware, we have offices across the United States of America, Abu Dhabi, and India.

As a fast-growing SaaS company, we firmly believe that the secret to success lies in our culture of being agile, fearless to push boundaries and learning by doing - all while having loads of fun.

We empower employees by handing them the reins when they want to tap into their passion solve business problems, provide opportunities to voice their opinions, and wear multiple hats by collaborating across teams. If you're someone who is driven, passionate and eager to be part of a dynamic environment, then join us right away.

Since our launch, Hippo Video has acquired over 1.5 million users globally and is growing at 200% YOY. We have been a consistent leader in the video SaaS space in G2 across categories and are backed by leading investors, including Sequoia (Surge), AWI, Exfinity, and KAE.

Responsibilities:
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Write easy-to-understand user interface text, online help, and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture
• Record how-to videos and provide voice-over

Requirements:
• Two or more years of experience as an effective technical content creator.
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills, with a keen eye for detail
• Preferred: Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Demonstrable video recording ability and storytelling skills
• Ability to handle multiple projects simultaneously

Preferred skills and qualifications:
• Two or more years of experience as an effective technical content creator.
• Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field
• Firm understanding of SDLC (systems development lifecycle)
• Previous experience in software development
• Professional certification (ex: Society for Technical Communication)
• Experience in using Office Word/ Google Docs/WordPress or similar tools to create documentation Read more